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Job Specification

PUBLIC SAFETY TELECOMMUNICATOR TRAINEE 

DEFINITION
 
 Under close supervision as a trainee and productive worker, receives
 and responds to telephone or other electronic requests for emergency
 assistance including law enforcement, fire, medical, or other
 emergency services and/or dispatches appropriate units to response
 sites; does other related duties as required.

 NOTE: The examples of work for this title are for illustrative
 purposes only. A particular position using this title may not perform
 all duties listed in this job specification. Conversely, all duties
 performed on the job may not be listed.

NOTE:  Appointments may be made to positions requiring bilingual skills.

07418- Bilingual in Spanish and English.
SPECIAL SKILL		
Applicants must be able to read, write, speak, understand, or communicate in 
Spanish and English sufficiently to perform the duties of this position. 

EXAMPLES OF WORK:

As a trainee and productive worker:

 Receives telephone or other electronic requests for emergency
 assistance.

 Learns to obtain, verify, and record location of emergency, name of
 caller, nature, severity, and current status of the emergency, and
 obtains any other appropriate information needed to secure a full
 assessment of the circumstances.

 Learns to operate automatic number identification (ANI), automatic
 location information (ALI), telecommunications devices for the deaf
 (TTY/TDD), or other electronic devices to obtain and verify required
 data.

 May be required to access foreign language interpreter service for
 non-English speaking callers.

 Maintains a reassuring, calming manner with callers to obtain required
 information.

 Persuades emergency callers to stay on the line.

 In response to medical emergencies is trained in the provision of
 first aid or CPR instructions to stabilize the medical condition of
 persons until arrival of professional medical assistance.

 In nonmedical emergencies may provide precautionary instructions and
 advice to help ensure the personal safety of persons and/or to
 minimize loss of property pending arrival of fire, police, or other
 assistance.

 Refers nonemergency situations to other appropriate public or private
 agencies.

 May dispatch nonemergency personnel or equipment.

 Relays information or instructions to field units via radio or mobile
 data terminal.

 Learns to utilize video display terminal or computer oriented or radio
 equipment to receive, monitor, record, summarize, and/or transmit data
 relating to the emergency.

 Determines the appropriate type of agency(ies) to respond to the
 specific emergency or call for assistance.

 Learns to utilize radio, telephone, and computerized or other
 electronic equipment to dispatch specific law enforcement, fire, or
 medical assistance units to the scene of an emergency based on
 preestablished response plans, and seeks guidance from supervisory
 personnel when circumstances warrant significant deviation from
 preestablished response plans.

 As instructed, coordinates the dispatching of units involving two or
 more government jurisdictions.

 May assist in maintaining and facilitating communication with
 responding units by receiving and relaying information including
 confidential information to authorized personnel.

 Maintains a constant update on status of emergency units in the field
 and of on-call personnel.

 May make entries, inquiries, cancellations, and modifications of
 records in various systems and databases such as the National Crime
 Information Center (NCIC) and State Crime Information Center (SCIC),
 Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun
 File, Stolen Article File, Wanted Person File, Stolen or Embezzled or
 Counterfeited or Missing Securities File, Stolen Boat File, hazardous
 material databases, and hospital status files.

 Receives training in the answering of telephone, radio, and video
 display inquiries of the NCIC and the SCIC for law enforcement
 agencies of the state.

 Maintains and updates NCIC, SCIC, and other records and files.

 Learns to maintain the official station record and/or the daily log of
 all incoming and outgoing communications.

 Receives training in the activation of emergency alert systems such as
 bells, sirens, beepers, and tone-activated devices.

 Prepares reports and statistical data.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and information systems used by the agency,
 office, or related units.

REQUIREMENTS:

NOTE: Appointees to positions at Public Safety Answering Points
 and at some Public Safety Dispatch Points must successfully complete
 training and obtain certification by the Office of Emergency
 Telecommunications Services (OETS) in the Department of Law and Public
 Safety as required by NJAC 17:24- 2.2, during the trainee period.

LICENSE:

 Appointees will be required to possess a driver's license valid
 in New Jersey only if the operation of a vehicle, rather than employee
 mobility, is necessary to perform essential duties of the position.

KNOWLEDGE AND ABILITIES:

 Knowledge of methods for operating communications systems after a
 period of training.

 Knowledge of procedures used for emergency medical treatment after a
 period of training.

 Knowledge of emergency medical, fire, police, and other emergency
 terminology after a period of training.

 Knowledge of procedures for dispatching emergency and nonemergency
 equipment and personnel after a period of training.

 Ability to utilize information required for documenting emergency
 situations and calls.

 Ability to utilize information concerning functions of operating units
 or departments within the agency or jurisdiction.

 Ability to utilize security procedures involved in dissemination of
 information.

 Ability to utilize established safety procedures and guidelines.

 Ability to utilize procedures for investigating and resolving
 complaints.

 Ability to operate automatic location identification (ALI), automatic
 number identification (ANI), and other communications equipment in a
 complex communications program after a period of training.

 Ability to learn the purpose and operation of various law enforcement
 and other information systems and the Statewide 9-1-1 Enhanced
 Emergency Telephone System.

 Ability to answer voice and TTY/TTD (telecommunications devices for
 the deaf) telephone calls received from the public after a period of
 training.

 Ability to operate a Computer Aided Dispatch (CAD) system after a
 period of training.

 Ability to provide clear instructions and guidance to callers in
 emergency situations.

 Ability to establish goals and set priorities.

 Ability to relay instructions or questions accurately and clearly.

 Ability to comprehend, interpret, and evaluate relevant information
 from various types of source materials.

 Ability to obtain and analyze facts to reach logical conclusions.

 Ability to read and discern visual images on a variety of media.

 Ability to apply existing call codes to emergency situations.

 Ability to organize assigned communications work and develop
 appropriate work methods in accord with established procedures.

 Ability to obtain information from physically or emotionally
 distressed individuals.

 Ability to interact with people who are in differing situations.

 Ability to work both independently and as part of a team.

 Ability to take accurate, complete messages.

 Ability to understand, remember, and carry out oral and written
 instructions.

 Ability to decode call locations using appropriate equipment after a
 period of training.

 Ability to recognize incorrectly transmitted messages, codes, or error
 input after a period of training.

 Ability to read road maps.

 Ability to collect information from both English speaking and non-
 English speaking individuals after a period of training.

 Ability to prepare reports and statistical data and to keep accurate
 records.

 Ability to count and to add and subtract whole numbers.

 Ability to speak clearly, concisely, and in a professional manner.

 Ability to comprehend and apply basic law and regulations including
 the laws, rules, regulations, standards, policies, and procedures of
 the Federal Communications Commission and of the NJ State Office of
 Emergency Telecommunications Services.

 Ability to learn quickly from written and oral explanations and
 demonstrations.

 Ability to ensure that calls are sent accurately and promptly.

 Ability to maintain confidentiality of information received.

 Ability to utilize various types of electronic and/or manual recording
 and information systems used by the agency, office, or related units.

 Ability to read, write, speak, understand, and communicate in English
 sufficiently to perform the duties of this position. American Sign
 Language or Braille may also be considered as acceptable forms of
 communication.

 Persons with mental or physical disabilities are eligible as long as
 they can perform the essential functions of the job after reasonable
 accommodation is made to their known limitations. If the accommodation
 cannot be made because it would cause the employer undue hardship,
 such persons may not be eligible.

 ADVANCEMENT

 Appointees who successfully complete the 12-month training
 period will be eligible for advancement under Civil Service Commission
 procedure to the title of Public Safety Telecommunicator. 

 The inability of an employee in this title to attain a level of
 performance warranting advancement and where applicable, certification
 by OETS, will be cause for separation.

This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title:
Job
Spec
Code
VariantState,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
06229CN409900O99-
07418Bilingual In Spanish And EnglishLN N/A00-

This job specification is for state and local government use.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

02/04/2006