Job Specification
HUMAN SERVICES SPECIALIST 1
DEFINITION
Under the close supervision of a designated supervisor in a welfare
agency, does the field and office work involved in the collection,
recording and evaluation of data, to include the employability, the
medical status and the physical or mental health of applicants/clients,
for the purpose of determining applicants'/clients' eligibility for
program services; provides information to families and individuals to
achieve self-sufficiency through employment opportunities and/or
child support services; does related work.
NOTE: Examples of work for this title are for illustrative purposes
only. A particular position, using this title, may not perform all
duties listed in this job specification. Conversely, all duties
performed on this job may not be listed.
NOTE: Appointments may be made to positions requiring bilingual skills.
05542- Bilingual in Korean and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Korean and English sufficiently to perform the duties of this position.
08037- Bilingual in Hindi and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Korean and English sufficiently to perform the duties of this position.
09000- Bilingual in Spanish and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Spanish and English sufficiently to perform the duties of this position.
09016- Bilingual in Vietnamese and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Vietnamese and English sufficiently to perform the duties of this position.
EXAMPLES OF WORK:
Reviews information on forms, applications, and other financial
assistance documents for completeness and accuracy during the
eligibility process.
Assists in the analysis of information for the purpose of determining
eligibility for program services.
Interviews clients, verifies data and determines program eligibility.
Completes the necessary forms for applicants program eligibility
and acceptance.
Explains the process for filing for Child Support, Paternity and
associated programs to applicants.
Identifies possible financial resources for applicants when
appropriate; provides applicants with information to seek benefits
from other agencies such as the Social Security Administration,
Veterans Administration, and State Employment Service.
Provides information to families or individuals to achieve self-
sufficiency.
Performs the work involved in arranging for voluntary consent
support agreements.
Compiles information necessary to obtain a family court order
directing individuals to make support payments when voluntary
agreement for payment cannot be reached.
Advises supervisor of client complaints and responds as instructed.
Performs work involved in eligibility determinations, including but
not limited to rates, fees, refunds, credits, benefits, cash values,
payments, collections or other amounts consistent with schedules,
formulas or other established procedures.
Performs the field and office work involved in determining the
economic needs of clients and their eligibility for various financial
and other public assistance programs.
Collects, reviews and records data and information to evaluate the
client's need for support services.
When authorized, provides referrals to internal programs or other
agencies for assistance in financial budgeting, money management,
locating housing, homemaker's assistance, job training, and day care
services. Provides information for the preparation of case summaries
for hearings; attends hearings when required.
Conveys information to the general public; informs clients of
available public assistance and other related programs.
Consults with the supervisor to discuss issues relating to a client's
eligibility.
May contact community, religious, civic organizations, and other
agencies.
Provides information to the applicant on occupation opportunities
including job requirements and training facilities.
Conducts follow up activities to ensure program compliance.
Prepares reports.
Maintains records and files.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by
the agency, office, or related units.
REQUIREMENTS:
EDUCATION
Sixty (60) semester hour credits from an accredited college or university.
NOTE: Applicants who do not possess the required education may
substitute experience as indicated below on a year for year basis.
EXPERIENCE:
Experience involving any combination of the following may be
substituted for the above education requirement: securing/verifying
information and making determinations or recommendations relating
to eligibility or qualifications of applicants for loans, insurance, credit,
employability, and/or job training services, or entitlement to cash awards,
financial benefits or adjustment and settlement of insurance claims;
investigations involving the collection of facts and information by observing
conditions, examining records, interviewing individuals, and preparing
investigative reports of findings; or investigating, establishing, and/or
enforcing support obligations in a welfare board or agency, court system,
or related agency.
LICENSE:
Appointees will be required to possess a driver's license valid
in New Jersey only if the operation of a vehicle, rather than employee
mobility, is necessary to perform essential duties of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of sources/methods of obtaining information regarding
finances, property ownership, and financial resources.
Knowledge of problems of economically and culturally disadvantaged
persons.
Knowledge of methods for reviewing/evaluating information in relation
to eligibility criteria.
Ability to read and understand the mission and location of agencies
that provide financial and employment assistance to disadvantaged
persons.
Ability to read and understand eligibility requirements, regulations,
guidelines, policies, and procedures.
Ability to read and understand regulations, policies, and guidelines
concerning the disposal or retention of assets by
applicants/recipients.
Ability to establish and maintain cooperative, courteous relationships
with clients, businesspersons, employers, and associates.
Ability to advise clients on financial matters pertaining to
eligibility functions of the board/agency.
Ability to gather, collect and evaluate information relative
to determining eligibility for public assistance, and other need
based programs.
Ability to review information for appropriate case disposition or
client referral.
Ability to interpret and communicate board/agency policies and
philosophy to client.
Ability to follow oral and written instructions.
Ability to prepare concise, complete, and accurate reports.
Ability to maintain files and records.
Ability to work cooperatively with agency staff.
Ability to make arithmetic computations.
Ability to interview individuals to determine eligibility for
assistance.
Ability to utilize various types of electronic and/or manual recording
and information systems used by the agency, office, or related units.
Ability to read, write, speak, understand, and communicate in
English sufficiently to perform duties of this position. American
Sign Language or Braille may also be considered as acceptable
forms of communication.
Persons with mental or physical disabilities are eligible as long
as they can perform essential functions of the job with or without
reasonable accommodation. If the accommodation cannot be
made because it would cause the employer undue hardship,
such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title: | | Job
Spec
Code | Variant | State,
Local or
Common | Class of
Service | Work
Week | State
Class
Code | Local
Class
Code | Salary
Range | Note | | 05542 | Bilingual In Korean And English | L | C | | N/A | 12 | | - | | 07994 | | L | C | | N/A | 12 | | - | | 09000 | Bilingual In Spanish And English | L | C | | N/A | 12 | | - | | 09016 | Bilingual In Vietnamese And English | L | C | | N/A | 12 | | - |
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.
6/23/2017 |
|
|
