Job Specification
HUMAN SERVICES SPECIALIST 2
DEFINITION
Under the supervision of a designated supervisor in a welfare
agency, does the field and office work involved in the
collection, recording, analysis, and evaluation of data, to
include the employability, the medical status and the physical
or mental health of applicants/clients, for the purpose of
determining applicants'/clients' eligibility for program
services; analyzes information on forms, applications
and other financial assistance documents for completeness
and accuracy; negotiates with absent parent to arrange
a voluntary consent support agreement; conducts initial
assessment of applicants employability and makes appropriate
referrals; provides information to families and individuals to
achieve self sufficiency through employment opportunities and/or
child support services; duties performed involves more discretion
and independent judgment than those performed by the Human
Services Specialist 1; does other related work.
NOTE: Examples of work for this title are for
illustrative purposes only. A particular position, using this title,
may not perform all duties listed in this job specification.
Conversely, all duties performed on this job may not be listed.
NOTE: Appointments may be made to positions requiring bilingual
skills:
80836- Bilingual in Hindi and English.
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Hindi and English sufficiently to perform the duties of this position.
09017- Bilingual in Vietnamese and English.
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Vietnamese and English sufficiently to perform the duties of this position.
09005- Bilingual in Russian and English.
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Russian and English sufficiently to perform the duties of this position.
09001- Bilingual in Spanish and English.
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Spanish and English sufficiently to perform the duties of this position.
EXAMPLES OF WORK:
May guide lower level staff in the methods for handling
routine activities.
Analyzes information on forms, applications, and other financial
assistance documents for completeness and accuracy during
the eligibility process.
Interviews clients, verifies data and determines program
eligibility.
Completes the necessary forms for applicants program
eligibility and acceptance.
Explains the process for filing for Child Support, Paternity
and associated programs to applicants.
Conducts initial assessment of applicants employability
and makes appropriate referrals.
Investigates and verifies information furnished by clients
and alleged absent parent.
Collects information from additional sources in order to
locate absent parent.
Identifies possible financial resources for applicants when
appropriate; provides applicants with information to seek
benefits from other agencies such as the Social Security
Administration, Veterans Administration, and State
Employment Service.
Advises and assists families or individuals who require
information to achieve self-sufficiency.
Negotiates with absent parent to arrange a voluntary
consent support agreement.
Compiles information necessary to obtain a family court
order directing individuals to make support payments when
voluntary agreement for payment cannot be reached.
Responds to client complaints and takes appropriate action.
Performs the technical, statistical and financial work involved
in eligibility determinations, including but not limited to,
rates, fees, refunds, credits, benefits, cash values, payments,
collections or other amounts, consistent with schedules, formulas
or other established procedures.
Performs the field and office work involved in determining the
economic needs of clients and their eligibility for various
financial and other public assistance programs.
Collects, analyzes, and records data and information to
evaluate the client's need for support services.
Provides referrals to internal programs or other agencies for
assistance in financial budgeting, money management, locating
housing, homemaker's assistance, job training, and day care
services.
Prepares summaries of cases involved in hearings; attends
hearings when required.
Conveys information to the general public; informs clients
of available public assistance and other related programs.
Consults with the supervisor to discuss the resolution to
difficult and complex issues relating to a client's eligibility.
Collaborates with appropriate staff members to plan and
carry out program services for clients.
May act as liaison with community, religious, civic
organizations, and other agencies.
Provides information to the applicants on occupation
opportunities including job requirements and training
facilities, and assists them in formulating sound vocation
plans.
Conducts group job search and counseling sessions for
unemployed or underemployed applicants.
Establishes and maintains a working relationship with
community agencies to provide employability or supportive
services to program participants.
May conduct periodic follow up contacts on placements.
Monitors and assesses enrollee's participation in mandated
programs.
Prepares reports and correspondence containing findings,
conclusions and recommendations.
Maintains essential records and files.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by
the agency, office, or related units.
REQUIREMENTS:
EDUCATION
Sixty (60) semester hour credits from an accredited college or university.
EXPERIENCE:
One (1) year experience involving any combination of the following:
securing/verifying information and making determinations or
recommendations relating to eligibility or qualifications of applicants
for loans, insurance, credit, employability, and/or job training services,
or entitlements to cash awards, financial benefits or adjustment and
settlement of insurance claims; investigations involving the collection
of facts and information by observing conditions, examining records,
interviewing individuals, and preparing investigative reports of findings;
or investigating, establishing and/or enforcing support obligations in a
welfare board or agency, court system or related agency.
NOTE: Applicants who do not possess the required
education may substitute additional experience as indicated on
a year for year basis with thirty (30) semester hour credits being
equal to one year of experience.
LICENSE:
Appointees will be required to possess a driver's license
valid in New Jersey only if the operation of a vehicle, rather
than employee mobility, is necessary to perform essential
duties of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of sources and methods of obtaining information
regarding finances, property ownership, and financial resources.
Knowledge of problems of economically and culturally
disadvantaged persons.
Knowledge of agencies that provide financial and employment
assistance to disadvantaged persons.
Knowledge of available programs, services, and eligibility
requirements, regulations, guidelines, policies, and procedures
for client/case disposition or referral.
Knowledge of methods for reviewing/evaluating information
in relation to eligibility criteria.
Knowledge of sources of information that can be utilized in
arriving at a determination of eligibility for public assistance.
Knowledge of regulations, policies, and guidelines concerning
the disposal or retention of assets by applicants/recipients.
Ability to establish and maintain cooperative, courteous
relationships with clients, businesspersons, employers,
and associates.
Ability to advise clients on financial matters pertaining to
eligibility functions of the board/agency.
Ability to gather, collect, analyze, and evaluate information
relative to determining eligibility for public assistance, and
other need based programs.
Ability to review information for appropriate case disposition
or client referral.
Ability to interpret and communicate board/agency policies
and philosophy to client.
Ability to follow oral or written instructions and work
independently.
Ability to prepare clear, sound, accurate and informative
reports and correspondence containing findings, conclusions
and recommendations.
Ability to maintain essential files and records.
Ability to work cooperatively with agency staff.
Ability to make arithmetic computations.
Ability to interview individuals to determine eligibility for
assistance.
Ability to utilize various types of electronic and/or manual
recording and information systems used by the agency,
office, or related units.
Ability to read, write, speak, understand, and communicate
in English sufficiently to perform duties of this position. American
Sign Language or Braille may also be considered as acceptable
forms of communication.
Persons with mental or physical disabilities are eligible as long
as they can perform essential functions of the job with or without
reasonable accommodation. If the accommodation cannot be
made because it would cause the employer undue hardship,
such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title: | | Job
Spec
Code | Variant | State,
Local or
Common | Class of
Service | Work
Week | State
Class
Code | Local
Class
Code | Salary
Range | Note | | 07995 | | L | C | | N/A | 15 | | - | | 09001 | Bilingual In Spanish And English | L | C | | N/A | 15 | | - | | 09005 | Bilingual In Russian And English | L | C | | N/A | 15 | | - | | 09017 | Bilingual In Vietnamese And English | L | C | | N/A | 15 | | - | | 80836 | Bilingual In Hindi And English | L | C | | N/A | 15 | | - |
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.
6/23/2017 |
|
|
