Job Specification
HUMAN SERVICES SPECIALIST 3
DEFINITION:
Under direction in a welfare agency, performs office and field
work pertaining to the review/analysis and evaluation of cases
to determine clients' eligibility for program services and/or the
validity of decisions made regarding program assistance; does
the field and office work involved in the collection, recording,
analysis and evaluation of data for the purpose of determining
eligibility, the employability, the medical status and the physical
or mental health of clients; as a lead worker, instructs and guides
lower level employees in the work of collecting, recording,
analyzing and evaluation of data; assists supervisory personnel
in the operation of their duties; does related work.
NOTE: The examples of work for this title are for illustrative
purposes only. A particular position using this title may not
perform all duties listed in this job specification. Conversely,
all duties performed on the job may not be listed.
NOTE: Appointments may be made to positions requiring bilingual skills.
09002- Bilingual in Spanish and English.
SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate
in Spanish and English sufficiently to perform the duties of this position.
EXAMPLES OF WORK:
Evaluates new, current, and former applications for completeness
and accuracy to ensure internal quality control and that proper
procedures and appropriate regulations have been followed by
staff and reports any errors to superiors.
May perform spot check reviews relating to program delivery, and
reports deficiencies.
Handles difficult cases requiring research, and/or conferring with
authoritative sources.
Prepares summaries of cases involved in hearings; acts in a
liaison capacity between the agency, court system, and division
with regard to hearing matters.
Makes home visits.
Prepares legal documents for the presentation of complaints or
petitions of paternity or support.
Investigates and verifies information furnished by clients and
alleged absent parent.
Collects information from additional sources in order to locate
absent parent.
Collaborates with private and public agencies and employers to
create employment opportunities, placements and support services
to enhance job retention.
Provides information to the applicant on job requirements,
occupation opportunities, and training facilities, and assists
them in formulating sound vocation plans.
Collaborates with appropriate staff to plan and carry out program
services for clients.
Assembles and analyzes data from groups of cases to determine
the areas of difficulty experienced by staff.
As a lead worker, answers questions and provides guidance to
employees in lower level positions as to procedures, policies, and
regulations.
As a lead worker, instructs employees in lower level positions in
specific tasks and job techniques.
May supervise employees in lower level positions.
May be assigned the responsibility for a specific caseload.
Prepares reports and correspondence containing findings,
conclusions and recommendations.
Maintains essential records and files.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by
the agency, office, or related units.
REQUIREMENTS:
EDUCATION:
Sixty (60) semester hour credits from an accredited college or
university.
EXPERIENCE:
Two (2) years' experience involving any combination of the
following: securing/verifying information and making determinations
or recommendations relating to eligibility or qualifications of applicants
for loans, insurance, credit, employability, and/or job training services,
or entitlement to cash awards, financial benefits, or adjustment and
settlement of insurance claims; investigations involving the collection
of facts and information by observing conditions, examining records,
interviewing individuals, and preparing investigative reports of findings;
or investigating, establishing and/or enforcing support obligations in a
welfare board or agency, court system, or related agency.
NOTE: Applicants who do not possess the required education may
substitute experience as indicated on a year for year basis.
LICENSE:
Appointees will be required to possess a driver's license valid in
New Jersey only if the operation of a vehicle, rather than employee
mobility, is necessary to perform essential duties of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of sources and methods of obtaining information
regarding finances, property ownership and financial resources.
Knowledge of agencies that provide financial and employment
assistance to disadvantaged persons.
Knowledge of eligibility requirements, regulations, guidelines,
policies and procedures.
Knowledge of methods for reviewing, analyzing and evaluating
information in relation to eligibility requirements.
Ability to advise clients on the agency or board guidelines,
pertaining to their financial resources, for eligibility for program
services and provide guidance to employees in lower level
positions on this matter.
Ability to interpret and communicate agency or board policies
and philosophy to clients and employees in lower level positions.
Ability to instruct and guide employees in lower level positions in
specific tasks and job techniques.
Ability to assist supervisory personnel in the operation of their
duties.
Ability to follow oral and written instructions and work independently.
Ability to prepare clear, concise, accurate and informative reports
and correspondence containing findings, conclusions and
recommendations.
Ability to establish and maintain essential files and records.
Ability to establish and maintain cooperative, courteous relationships
with clients, businesspersons, employers and associates.
Ability to utilize various types of electronic and/or manual
recording and information systems used by the agency,
office, or related units.
Ability to read, write, speak, understand, and communicate in
English sufficiently to perform duties of this position. American
Sign Language or Braille may also be considered as acceptable
forms of communication.
Persons with mental or physical disabilities are eligible as long
as they can perform essential functions of the job with or without
reasonable accommodation. If the accommodation cannot be
made because it would cause the employer undue hardship,
such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title: | | Job
Spec
Code | Variant | State,
Local or
Common | Class of
Service | Work
Week | State
Class
Code | Local
Class
Code | Salary
Range | Note | | 07996 | | L | C | | N/A | 18 | | - | | 09002 | Bilingual In Spanish And English | L | C | | N/A | 18 | | - |
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.
6/23/2017 |
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