You are reading the State of New Jersey Job Descriptions. This is not a Job Vacancy Announcement.

Job Specification

 HUMAN SERVICES SPECIALIST 3

 DEFINITION:

 Under  direction in a welfare agency, performs office  and  field
 work pertaining to the review/analysis and evaluation of cases 
 to determine  clients' eligibility for program services and/or the
 validity of decisions made regarding program assistance; does 
 the field and office work involved in the collection, recording,
 analysis and evaluation of data for the purpose of determining
 eligibility, the employability, the medical status and the physical
 or mental health of clients; as a lead worker, instructs and guides
 lower level employees in the work of collecting, recording, 
 analyzing and evaluation of data; assists supervisory personnel 
 in the operation of their duties; does related work.

 NOTE: The examples of work for this title are for illustrative
 purposes  only. A particular position using this title  may  not
 perform  all duties listed in this job specification. Conversely,
 all duties performed on the job may not be listed.

 NOTE:  Appointments may be made to positions requiring bilingual skills.

 09002- Bilingual in Spanish and English.
 SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate 
 in Spanish and English sufficiently to perform the duties of this position. 

 EXAMPLES OF WORK:

 Evaluates  new, current, and former applications for completeness
 and  accuracy to ensure internal quality control and that  proper
 procedures  and  appropriate regulations have  been  followed  by
 staff and  reports any errors to superiors.

 May perform spot check reviews relating to program delivery, and
 reports deficiencies.

 Handles difficult cases requiring research, and/or conferring with 
 authoritative sources.

 Prepares summaries of cases involved in hearings; acts in a
 liaison capacity between the agency, court system, and division
 with regard to hearing matters.

 Makes home visits.

 Prepares legal documents for the presentation of  complaints or
 petitions of paternity or support.

 Investigates and verifies information furnished by clients and
 alleged absent parent.

 Collects  information from additional sources in order to  locate
 absent parent.

 Collaborates with private and public agencies and employers to
 create employment opportunities, placements and support services
 to enhance job retention.

 Provides information to the applicant on job requirements,
 occupation opportunities, and training facilities, and assists
 them in formulating sound vocation plans.

 Collaborates with appropriate staff to plan and carry out program
 services for clients.

 Assembles and analyzes data from groups of cases to determine 
 the areas of difficulty experienced by staff.

 As a lead worker, answers questions and provides guidance to
 employees in lower level positions as to procedures, policies, and 
 regulations.

 As a lead worker, instructs employees in lower level positions in 
 specific tasks and job techniques.  

 May supervise employees in lower level positions.

 May be assigned the responsibility for a specific caseload.

 Prepares reports and correspondence containing findings, 
 conclusions and recommendations.

 Maintains essential records and files.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and information systems used by
 the agency, office, or related units.

 REQUIREMENTS:

 EDUCATION:

 Sixty (60) semester hour credits from an accredited college or
 university.

 EXPERIENCE:
  
 Two (2) years' experience involving any combination of the 
 following:  securing/verifying information and making determinations 
 or recommendations relating to eligibility or qualifications of applicants 
 for loans, insurance, credit or entitlement to cash awards, financial  
 benefits, or adjustment and settlement of insurance claims;
 investigations involving the collection of facts and information by
 observing conditions, examining records,  interviewing  individuals, and 
 preparing investigative reports of findings; or investigating, establishing 
 and/or enforcing support obligations in a welfare board or agency, court 
 system, or related agency.

 NOTE:  Applicants who do not possess the required education may
 substitute experience as indicated on a year for year basis.

 LICENSE:

 Appointees will be required to possess a driver's license valid in 
 New Jersey only if the operation of a vehicle, rather than employee 
 mobility, is necessary to perform essential duties of the position.

 KNOWLEDGE AND ABILITIES:

 Knowledge of sources and methods of obtaining information
 regarding finances, property ownership and financial resources.

 Knowledge of agencies that provide financial and employment
 assistance to disadvantaged persons.

 Knowledge of eligibility requirements, regulations, guidelines,
 policies and procedures.

 Knowledge of methods for reviewing, analyzing and evaluating
 information in relation to eligibility requirements.

 Ability to advise clients on the agency or board guidelines,
 pertaining to their financial resources, for eligibility for program 
 services and provide guidance to employees in lower level
 positions on this matter.

 Ability to interpret and communicate agency or board policies 
 and philosophy to clients and employees in lower level positions.

 Ability to  instruct and guide employees in lower level positions in 
 specific tasks and job techniques.  

 Ability to assist  supervisory personnel in the operation of their 
 duties.

 Ability to follow oral and written instructions and work independently.

 Ability to prepare clear, concise, accurate and informative reports 
 and correspondence containing findings, conclusions and 
 recommendations.

 Ability to establish and maintain essential files and records.

 Ability to establish and maintain cooperative, courteous relationships
 with clients, businesspersons, employers and associates.

 Ability to utilize various types of electronic and/or manual
 recording and information systems used by the agency, 
 office, or related units.

 Ability to read, write, speak, understand, and communicate in
 English sufficiently to perform duties of this position.  American  
 Sign Language or Braille may also be considered as acceptable 
 forms of communication.

Persons with mental or physical disabilities are eligible as long 
as they can perform essential functions of the job with or without 
reasonable accommodation.  If the accommodation cannot be 
made because it would cause the employer undue hardship, 
such persons may not be eligible.


This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
Job
Spec
Code
VariantState,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
07996LC N/A03-
09002Bilingual In Spanish And EnglishLC N/A03-

This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

1/2/2015