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Job Specification


HUMAN SERVICES SPECIALIST 3

DEFINITION:

 Under  direction in a welfare agency, performs office  and  field
 work pertaining to the review/analysis and evaluation of cases to
 determine  clients' eligibility for program services and/or   the
 validity of decisions made regarding program assistance; does the
 field   and  office  work involved in the collection,  recording,
 analysis  and  evaluation of data for the purpose of  determining
 eligibility,  the  employability,  the  medical  status  and  the
 physical  or  mental  health  of clients;  instructs  and  guides
 individuals  in the work of collecting, recording, analyzing  and
 evaluation  of  data;  assists  supervisory  personnel   in   the
 operation of their duties; does related work.

 NOTE: The examples of work for this title are for illustrative
 purposes  only. A particular position using this  title  may  not
 perform  all duties listed in this job specification. Conversely,
 all duties performed on the job may not be listed.

NOTE:  Appointments may be made to positions requiring bilingual skills.

09002- Bilingual in Spanish and English.
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate in 
Spanish and English sufficiently to perform the duties of this position. 

EXAMPLES OF WORK:

 Evaluates  new, current, and former applications for completeness
 and  accuracy to ensure internal quality control and that  proper
 procedures  and  appropriate regulations have  been  followed  by
 staff and  reports any errors to superiors.

 May  perform spot check reviews relating to program delivery, and
 reports deficiencies.

 Handles  difficult  cases requiring research,  and/or  conferring
 with authoritative sources.

 Prepares  summaries  of cases involved in  hearings;  acts  in  a
 liaison  capacity between the agency, court system, and  division
 with regard to hearing matters.

 Makes home visits.

 Prepares  legal documents for the presentation of  complaints  or
 petitions of paternity or support.

 Investigates  and verifies information furnished by  clients  and
 alleged absent parent.

 Collects  information from additional sources in order to  locate
 absent parent.

 Collaborates  with private and public agencies and  employers  to
 create  employment opportunities, placements and support services
 to enhance job retention.

 Provides  information  to  the  applicant  on  job  requirements,
 occupation  opportunities, and training facilities,  and  assists
 them in formulating sound vocation plans.

 Collaborates with appropriate staff to plan and carry out program
 services for clients.

 Assembles and analyzes data from groups of cases to determine the
 areas of difficulty experienced by staff.

 Answers  questions  and  provides  guidance  to  workers  as   to
 procedures, policies, and regulations.

 Instructs  workers  in  specific tasks and  job  techniques;  may
 supervise employees in lower level positions.

 May be assigned the responsibility for a specific caseload.

 Prepares reports.

 Maintains records.

 Will  be required to learn to utilize various types of electronic
 and/or  manual  recording and information  systems  used  by  the
 agency, office, or related units.

 REQUIREMENTS:

 EDUCATION:

 Sixty (60) semester hour credits from an accredited college or
 university.

 EXPERIENCE:
  
 Two (2) years experience involving any combination of the following:
 securing/verifying  information  and  making    determinations   or
 recommendations relating to eligibility  or qualifications  of  applicants 
 for loans,  insurance,  credit  or entitlement  to  cash  awards,  financial  
 benefits,  or  adjustment   and   settlement  of  insurance   claims;
 investigations  involving  the  collection  of   facts   and
 information   by  observing   conditions,   examining
 records,  interviewing  individuals, and preparing  investigative
 reports  of  findings; or investigating, establishing and/or  enforcing 
 support obligations in a welfare board or agency,  court system, or 
 related agency.

 NOTE:  Applicants who do not possess the required education may
 substitute experience as indicated on a year for year basis.

 LICENSE:

 Appointees  will be required to possess a driver's  license
 valid  in  New Jersey only if the operation of a vehicle,  rather
 than  employee mobility, is necessary to perform essential duties
 of the position.

 KNOWLEDGE AND ABILITIES:

 Knowledge   of  sources  and  methods  of  obtaining  information
 regarding finances, property ownership and financial resources.

 Knowledge  of  agencies  that provide  financial  and  employment
 assistance to disadvantaged persons.

 Knowledge  of eligibility requirements, regulations,  guidelines,
 policies and procedures.

 Knowledge  of  methods  for reviewing, analyzing  and  evaluating
 information in relation to eligibility requirements.

 Ability  to  advise  clients on the agency or  board  guidelines,
 pertaining  to  their  financial resources, for  eligibility  for
 program services and provide guidance to employees in lower level
 positions on this matter.

 Ability to interpret and communicate agency or board policies and
 philosophy to clients and employees in lower level positions.

 Ability  to  follow  oral  and  written  instructions  and   work
 independently.

 Ability   to  prepare  brief,  concise,  complete,  and  accurate
 reports.

 Ability to establish and maintain files and records.

 Ability   to   establish  and  maintain  cooperative,   courteous
 relationships   with  clients,  businesspersons,  employers   and
 associates.

 Ability  to  utilize  various types of electronic  and/or  manual
 recording and information systems used by the agency, office,  or
 related units.

 Ability  to  read, write, speak, understand, and  communicate  in
 English   sufficiently  to  perform  duties  of  this   position.
 American  Sign  Language or Braille may  also  be  considered  as
 acceptable forms of communication.

 Persons with mental or physical disabilities are eligible as long
 as  they  can  perform  essential  functions  of  the  job  after
 reasonable  accommodation is made to their known limitations.  If
 the  accommodation  cannot be made because  it  would  cause  the
 employer undue hardship, such persons may not be eligible.


This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
Job
Spec
Code
VariantState,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
07996LC N/A03-
09002Bilingual In Spanish And EnglishLC N/A03-

This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

02/17/2007