HUMAN SERVICES SPECIALIST 3
Under direction in a welfare agency, performs office and field
work pertaining to the review/analysis and evaluation of cases to
determine clients' eligibility for program services and/or the
validity of decisions made regarding program assistance; does the
field and office work involved in the collection, recording,
analysis and evaluation of data for the purpose of determining
eligibility, the employability, the medical status and the
physical or mental health of clients; instructs and guides
individuals in the work of collecting, recording, analyzing and
evaluation of data; assists supervisory personnel in the
operation of their duties; does related work.
NOTE: The examples of work for this title are for illustrative
purposes only. A particular position using this title may not
perform all duties listed in this job specification. Conversely,
all duties performed on the job may not be listed.
NOTE: Appointments may be made to positions requiring bilingual skills.
09002- Bilingual in Spanish and English.
Applicants must be able to read, write, speak, understand, or communicate in
Spanish and English sufficiently to perform the duties of this position.
EXAMPLES OF WORK:
Evaluates new, current, and former applications for completeness
and accuracy to ensure internal quality control and that proper
procedures and appropriate regulations have been followed by
staff and reports any errors to superiors.
May perform spot check reviews relating to program delivery, and
Handles difficult cases requiring research, and/or conferring
with authoritative sources.
Prepares summaries of cases involved in hearings; acts in a
liaison capacity between the agency, court system, and division
with regard to hearing matters.
Makes home visits.
Prepares legal documents for the presentation of complaints or
petitions of paternity or support.
Investigates and verifies information furnished by clients and
alleged absent parent.
Collects information from additional sources in order to locate
Collaborates with private and public agencies and employers to
create employment opportunities, placements and support services
to enhance job retention.
Provides information to the applicant on job requirements,
occupation opportunities, and training facilities, and assists
them in formulating sound vocation plans.
Collaborates with appropriate staff to plan and carry out program
services for clients.
Assembles and analyzes data from groups of cases to determine the
areas of difficulty experienced by staff.
Answers questions and provides guidance to workers as to
procedures, policies, and regulations.
Instructs workers in specific tasks and job techniques; may
supervise employees in lower level positions.
May be assigned the responsibility for a specific caseload.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by the
agency, office, or related units.
Sixty (60) semester hour credits from an accredited college or
Two (2) years experience involving any combination of the following:
securing/verifying information and making determinations or
recommendations relating to eligibility or qualifications of applicants
for loans, insurance, credit or entitlement to cash awards, financial
benefits, or adjustment and settlement of insurance claims;
investigations involving the collection of facts and
information by observing conditions, examining
records, interviewing individuals, and preparing investigative
reports of findings; or investigating, establishing and/or enforcing
support obligations in a welfare board or agency, court system, or
NOTE: Applicants who do not possess the required education may
substitute experience as indicated on a year for year basis.
Appointees will be required to possess a driver's license
valid in New Jersey only if the operation of a vehicle, rather
than employee mobility, is necessary to perform essential duties
of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of sources and methods of obtaining information
regarding finances, property ownership and financial resources.
Knowledge of agencies that provide financial and employment
assistance to disadvantaged persons.
Knowledge of eligibility requirements, regulations, guidelines,
policies and procedures.
Knowledge of methods for reviewing, analyzing and evaluating
information in relation to eligibility requirements.
Ability to advise clients on the agency or board guidelines,
pertaining to their financial resources, for eligibility for
program services and provide guidance to employees in lower level
positions on this matter.
Ability to interpret and communicate agency or board policies and
philosophy to clients and employees in lower level positions.
Ability to follow oral and written instructions and work
Ability to prepare brief, concise, complete, and accurate
Ability to establish and maintain files and records.
Ability to establish and maintain cooperative, courteous
relationships with clients, businesspersons, employers and
Ability to utilize various types of electronic and/or manual
recording and information systems used by the agency, office, or
Ability to read, write, speak, understand, and communicate in
English sufficiently to perform duties of this position.
American Sign Language or Braille may also be considered as
acceptable forms of communication.
Persons with mental or physical disabilities are eligible as long
as they can perform essential functions of the job after
reasonable accommodation is made to their known limitations. If
the accommodation cannot be made because it would cause the
employer undue hardship, such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
|09002||Bilingual In Spanish And English||L||C|| ||N/A||03||-|
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.