Job Specification
HUMAN SERVICES SPECIALIST 4
DEFINITION:
Under general direction of an administrative official, supervises
work of assigned staff; ensures effective and efficient
utilization of available resources to achieve established goals;
assign workloads and specific duties to staff; review work of
others; establish unit's work procedures and priorities; instruct
staff on policies and procedures; ensures adherence to program
laws, rules, regulations, policies and procedures; demonstrates
effective leadership skills to assure employee development;
establishes and maintains relationships with public and private
agencies; does related work as required.
NOTE: The examples of work for this title are for illustrative
purposes only. A particular position using this title may not
perform all duties listed in this job specification. Conversely,
all duties performed on the job may not be listed.
NOTE: Appointments may be made to positions requiring bilingual
skills.
09003- Bilingual in Spanish and English.
SPECIAL SKILL
Applicants must be able to read, write, speak, understand, or communicate
in Spanish and English sufficiently to perform the duties of this position.
EXAMPLES OF WORK:
Plans, organizes, and assigns the work of the organizational unit
and evaluates employee performance and conduct, enabling the
effective recommendation of the hiring, firing, promoting and
disciplining of subordinates.
Responsible for development and training of assigned staff.
Reviews and authorizes disposition of applications for program
services.
Reviews, for approval, legal documents for the formal
presentation of complaints or petitions of paternity or support.
Establishes and periodically monitors the procedures utilized
by staff to collect, investigate and verify information furnished
by clients and alleged absent parent.
Establishes and maintains working relationships with private
and public agencies and employers to create employment
opportunities, placements and supportive services to enhance
job retention.
Develops and updates information, given by staff to applicants,
on job requirements, occupational opportunities, placements
and supportive services to enhance job retention.
Collaborates with staff to plan and carry out services for clients.
Analyzes, interprets and applies program laws, rules, regulations,
policies and procedures.
Prepares reports and correspondence containing findings,
conclusions and recommendations.
Resolves interpersonal work problems among staff.
Supervises the establishment and maintenance of records
and files.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by
the agency, office, or related units.
REQUIREMENTS:
EDUCATION:
Sixty (60) semester hour credits from an accredited college
or university.
EXPERIENCE:
Three (3) years' experience involving any combination of the
following: securing/verifying information and making determinations
or recommendations relating to eligibility or qualifications of applicants
for loans, insurance, credit, employability, and/or job training services,
or entitlement to cash awards, financial benefits, or adjustment and
settlement of insurance claims; investigations involving the collection
of facts and information by observing conditions, examining records,
interviewing individuals, and preparing investigative reports of findings;
or investigating, establishing and/or enforcing support obligations in a
welfare board or agency, court system, or related agency. One (1) year
of the above experience shall have been in a lead capacity.
NOTE: A Bachelor's degree may be substituted for the
education requirement shown above and for two of the three years
of required experience. There is no substitution of education for
the remaining one year of experience.
NOTE: Applicants who do not possess the required education
may substitute experience as indicated on a year for year basis.
LICENSE:
Appointees will be required to possess a driver's license valid
in New Jersey only if the operation of a vehicle, rather than
employee mobility, is necessary to perform essential duties of
the position.
KNOWLEDGE AND ABILITIES:
Knowledge of public welfare theory, procedures, terminology, methods,
and problems involved in supervising a public assistance program.
Knowledge of applicable federal and State laws, rules and
regulations governing public assistance programs.
Knowledge of methods for reviewing, analyzing and evaluating
information in relation to eligibility requirements.
Knowledge of eligibility standards, policies, and procedures of
the department or agencies associated with public assistance
programs.
Knowledge of principles and techniques of supervision.
Knowledge of employee performance evaluation and
disciplinary procedures.
Ability to comprehend, analyze, and interpret welfare laws,
rules, regulations, and procedures and to apply them with
consistency to individual cases.
Ability to interpret and communicate agency or board policies
and philosophy to clients and assigned staff.
Ability to schedule and organize work activities for assigned
staff.
Ability to establish goals and set priorities for operating unit(s).
Ability to instruct staff on the financial resources pertaining
to client's eligibility for program services.
Ability to evaluate recommendations of assigned staff, give
them assignments, instructions, and supervise their work.
Ability to establish and maintain cooperative, courteous
relationships with assigned staff, businesspersons,
employers and associates.
Ability to prepare clear, sound, accurate, and informative
reports and correspondence containing findings, conclusions,
and recommendations.
Ability to supervise the establishment and maintenance of
records and files.
Ability to utilize various types of electronic and/or manual
recording and information systems used by the agency,
office, or related units.
Ability to read, write, speak, understand, and communicate in
English sufficiently to perform duties of this position. American
Sign Language or Braille may also be considered as acceptable
forms of communication.
Persons with mental or physical disabilities are eligible as long
as they can perform essential functions of the job with or without
reasonable accommodation. If the accommodation cannot be
made because it would cause the employer undue hardship,
such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title: | | Job
Spec
Code | Variant | State,
Local or
Common | Class of
Service | Work
Week | State
Class
Code | Local
Class
Code | Salary
Range | Note | | 07997 | | L | C | | N/A | 22 | | - | | 09003 | Bilingual In Spanish And English | L | C | | N/A | 22 | | - |
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.
6/23/2017 |
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