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Job Specification 21802


COMMUNICATIONS OPERATOR


  

DEFINITION


       Under direction in a centralized communication center, receives
  and transmits police, fire, and other emergency alarms; receives
  telephone requests for police, fire, or other emergency assistance and
  transmits same to appropriate personnel; operates a variety of
  communications equipment; does related work as required.


EXAMPLES OF WORK:


       Receives and transmits radio communications to law enforcement
  agencies and police patrol cars for appropriate action.

       Receives fire calls, transmits fire alarms, and dispatches needed
  personnel and fire equipment.

       Utilizes video display keyboard equipment and/or data processing
  or computer oriented equipment in receiving and sending messages to
  state and out-of-state law enforcement agencies.

       Under supervision, makes entries, inquiries, cancellations, and
  modifications of records in the National Crime Information and State
  Crime Information Center Stolen Vehicle File, Stolen License Plate
  File, Stolen Missing Gun File, Stolen Article File, Wanted Person File,
  Stolen or Embezzled or Counterfeited or Missing Securities File, and
  the Stolen Boat File for state law enforcement agencies.

       Maintains a daily radio log of all incoming and outgoing
  communications.

       Receives and answers telephone, radio, and video display inquiries
  of the National Crime Information Center and the State Crime
  Information Center for law enforcement agencies of the state.

       Receives and records telephone complaints from the general public
  for police assistance.

       Receives and records calls for ambulance service and dispatches
  ambulances to desired locations.

       Provides information upon request in accordance with established
  procedures and regulations.

       Assists in the training of communication operator trainees.

       As required, types reports, statistical data, and other
  information.

       Inspects fire alarm and circuit indicator panel to ascertain
  whether it is functioning properly; records voltages on fire alarm
  panels.

       Maintains an assuring and calming attitude during periods of
  stress and emergency in order to avoid unnecessary delays by responding
  emergency vehicles.

       Maintains the official station record and maintains and updates
  NCIC and SCIC records and files.

       By means of a communication terminal, enters and receives
  information from a central computer on persons arrested or suspected of
  criminal activity.

       Manipultes a communications terminal keyboard in order to enter
  information regarding arrests and crimes into a computer and searches
  computer memory to match current information versus past records for
  identification purposes and to retrieve previous criminal record.

       Will be required to learn to utilize various types of electronic
  and/or manual recording and computerized information systems used by
  the agency, office, or related units.

  REQUIREMENTS:

       EXPERIENCE:

           One (1) year of experience in work involving the receiving,
  transmitting, and relaying of video display messages and/or radio
  messages, and the receiving, relaying, and recording of complaints and
  requests for assistance which shall have included the use of video
  display or data processing or computer oriented equipment.

       LICENSE:

           Appointees will be required to possess a driver's license
  valid in New Jersey only if the operation of a vehicle, rather than
  employee mobility, is necessary to perform the essential duties of the
  position.

  KNOWLEDGE AND ABILITIES:

           Knowledge of and skill in the operation of radio and telephone
  equipment in a complex communications program.

           Ability to organize assigned communications work and develop
  appropriate work methods in accordance with established procedures.

           Ability to understand, remember, and carry out oral and
  written instructions.

           Ability to prepare reports and statistical data accurately and
  quickly.

           Ability to speak clearly and in a pleasant and cooperative
  manner.

           Ability to use terminal computer oriented data processing and
  communications equipment.

           Ability to learn the functions and operations of the New
  Jersey Law Enforcement Video Display System.

           Ability to comprehend basic law and regulations including the
  laws, rules, regulations, standards, policies, and procedures of the
  Federal Communications Commission and relate these to a police
  communications program.

           Ability and willingness to work eight hour rotating shifts to
  include weekends and holidays.

           Ability to cooperate with supervisory official to assure that
  calls are sent accurately and promptly.

           Ability to maintain the confidentiality of police information
  received.

           Ability to prepare factual and accurate reports.

           Ability to make entries in and maintain the records of the
  National Crime Information and State Crime Information Center in
  current condition.

           Ability to learn and utilize various types of electronic
  and/or manual recording and information systems used by the agency,
  office, or related units.

           Ability to read, write, speak, understand, or communicate in
  English sufficiently to perform the  duties of this position.  American
  Sign Language or Braille may also be considered as acceptable forms of
  communication.

           Persons with mental or physical disabilities are eligible as
  long as they can perform the essential functions of the job after
  reasonable accommodation is made to their known limitations.  If the
  accommodation cannot be made because it would cause the employer undue
  hardship, such persons may not be eligible.

  CODES: 14/015-21802                   CAH                  12/6/94
         14/O13-56907