Under direction in a centralized communication center, receives
and transmits police, fire, and other emergency alarms; receives
telephone requests for police, fire, or other emergency assistance and
transmits same to appropriate personnel; operates a variety of
communications equipment; does related work as required.
EXAMPLES OF WORK:
Receives and transmits radio communications to law enforcement
agencies and police patrol cars for appropriate action.
Receives fire calls, transmits fire alarms, and dispatches needed
personnel and fire equipment.
Utilizes video display keyboard equipment and/or data processing
or computer oriented equipment in receiving and sending messages to
state and out-of-state law enforcement agencies.
Under supervision, makes entries, inquiries, cancellations, and
modifications of records in the National Crime Information and State
Crime Information Center Stolen Vehicle File, Stolen License Plate
File, Stolen Missing Gun File, Stolen Article File, Wanted Person File,
Stolen or Embezzled or Counterfeited or Missing Securities File, and
the Stolen Boat File for state law enforcement agencies.
Maintains a daily radio log of all incoming and outgoing
Receives and answers telephone, radio, and video display inquiries
of the National Crime Information Center and the State Crime
Information Center for law enforcement agencies of the state.
Receives and records telephone complaints from the general public
for police assistance.
Receives and records calls for ambulance service and dispatches
ambulances to desired locations.
Provides information upon request in accordance with established
procedures and regulations.
Assists in the training of communication operator trainees.
As required, types reports, statistical data, and other
Inspects fire alarm and circuit indicator panel to ascertain
whether it is functioning properly; records voltages on fire alarm
Maintains an assuring and calming attitude during periods of
stress and emergency in order to avoid unnecessary delays by responding
Maintains the official station record and maintains and updates
NCIC and SCIC records and files.
By means of a communication terminal, enters and receives
information from a central computer on persons arrested or suspected of
Manipultes a communications terminal keyboard in order to enter
information regarding arrests and crimes into a computer and searches
computer memory to match current information versus past records for
identification purposes and to retrieve previous criminal record.
Will be required to learn to utilize various types of electronic
and/or manual recording and computerized information systems used by
the agency, office, or related units.
One (1) year of experience in work involving the receiving,
transmitting, and relaying of video display messages and/or radio
messages, and the receiving, relaying, and recording of complaints and
requests for assistance which shall have included the use of video
display or data processing or computer oriented equipment.
Appointees will be required to possess a driver's license
valid in New Jersey only if the operation of a vehicle, rather than
employee mobility, is necessary to perform the essential duties of the
KNOWLEDGE AND ABILITIES:
Knowledge of and skill in the operation of radio and telephone
equipment in a complex communications program.
Ability to organize assigned communications work and develop
appropriate work methods in accordance with established procedures.
Ability to understand, remember, and carry out oral and
Ability to prepare reports and statistical data accurately and
Ability to speak clearly and in a pleasant and cooperative
Ability to use terminal computer oriented data processing and
Ability to learn the functions and operations of the New
Jersey Law Enforcement Video Display System.
Ability to comprehend basic law and regulations including the
laws, rules, regulations, standards, policies, and procedures of the
Federal Communications Commission and relate these to a police
Ability and willingness to work eight hour rotating shifts to
include weekends and holidays.
Ability to cooperate with supervisory official to assure that
calls are sent accurately and promptly.
Ability to maintain the confidentiality of police information
Ability to prepare factual and accurate reports.
Ability to make entries in and maintain the records of the
National Crime Information and State Crime Information Center in
Ability to learn and utilize various types of electronic
and/or manual recording and information systems used by the agency,
office, or related units.
Ability to read, write, speak, understand, or communicate in
English sufficiently to perform the duties of this position. American
Sign Language or Braille may also be considered as acceptable forms of
Persons with mental or physical disabilities are eligible as
long as they can perform the essential functions of the job after
reasonable accommodation is made to their known limitations. If the
accommodation cannot be made because it would cause the employer undue
hardship, such persons may not be eligible.
CODES: 14/015-21802 CAH 12/6/94