Job Specification 40810
DIRECTOR OF CUSTODY OPERATIONS 1, JUVENILE JUSTICE COMMISSION
Under general direction of an Institution Superintendent in the
Juvenile Justice Commission, has overall charge of custodial work
programs and the custody workforce of an institution housing more
than three hundred (300) juvenile offenders; delegates oversight
responsibilities to subordinate supervisory correction officers
for ensuring the appropriate care, well-being, security, custody,
and disciplining of juvenile offenders, and performs other
managerial and custodial related activities work as required.
NOTE: The definition and examples of work for this title are for
illustrative purposes only. A particular position using this
title may not perform all duties listed in this job
specification. Conversely, all duties performed on the job may
not be listed.
EXAMPLES OF WORK:
Exercises all powers and rights of enforcement to function as a
law enforcement officer for the detection, apprehension, arrest,
custody, and prosecution of offenders against the law.
Directs work operations and functional programs and has
responsibility for the preparation of employee performance
assessment reviews and evaluations, employee appointments,
retention, promotion, demotion, reassignment, separation, and
disciplining of employees.
Oversees custody programming goals and objectives and the
delegation of assigned custodial responsibilities to subordinate
supervisory correction officers in accord with established laws,
rules, regulations, policies, directives, practices, and
procedures governing juvenile correctional institutions.
Directs the application, security, and utilization of an
institutional computer system designed to enhance the
facilitation of various agency programs.
Directs the preparation of shift scheduling requirements to
ensure adequate levels of correction officer staffing for each
shift including essential overtime needs.
Endorses requested approved vacation and other time entitlement
usage of subordinates.
Provides direction and guidance for custody programming
operations to subordinate supervisory correction officers and
other personnel regarding institution essential programs and
custodial work directives, policies, and procedures.
Oversees the implementation of appropriate activities for the
recruitment and selection process of officer candidates and other
supervisory and custody positions.
Evaluates and determines fiscal considerations and needs
including additions, improvements, and equipment requirements of
the custody component, and submits requests for budgetary
Attempts to operate the custody component within fiscal guideline
restraints and provides justification for cost overruns and
Provides recommendations and suggestions regarding institution
structures, designs of housing units, and physical powerplant
improvements, repairs, and workable alterations.
Ensures all work requirements are conducted in accord with safety
and security considerations of the institution's juvenile
population, employees, visitors, and the general public.
Oversees programming goals, counseling objectives, and
reenforcement initiatives with lesser grade correction officers
and other institution personnel who serve as members on the
adjustment and/or classification committees of the
multidisciplinary teams of the institutions.
Assigns officers to investigate alleged allegations of misconduct
by employees, reviews findings of investigations, and provides
recommendation to the superintendent for appropriate action.
Oversees the preparation of arrest warrants for endorsement
signature and interstate transfer and discharge commitment
documents on juvenile offenders.
Reviews the accuracy of shift and daily counts on juvenile
Oversees the notification of law enforcement authorities when
juvenile offenders are formally declared as missing from custody
and the completion of the required paperwork and documents to be
Interacts with court and Bureau of Parole officials and
representatives in compliance with presiding laws and stipulated
Has oversight responsibility in the transport of juvenile
offenders to and from other jurisdictions, institutions, and/or
facilities for court appearances, medical facility visits, and
other trips requiring an officer escort and supervision.
Directs the development of institution plans in the event of
emergencies, and has responsibility for implementing emergency
management continency plans.
Responds to reports of suspicious persons, dangerous or hazardous
situations, or disturbances by juvenile offenders.
Directs the course of action to be taken and redeploys correction
officers to ensure conditions are corrected and appropriate order
and safety for all parties is reinstated.
Develops escape contingency plans to review and update security
programs and surveillance monitoring techniques.
Oversees receipt of newly assigned juvenile offenders and reviews
their accompanying records and files for housing assignments,
classification reviews, and programming analysis.
Oversees maintenance of and ensures all institution and facility
restraint and defense equipment are in good operating order and
directs periodic inspections to ensure such compliance.
Conducts regular periodic inspection of the entire institution
complex to ensure related lock mechanisms, housing units, dining
halls, recreation areas, classrooms, powerplant facility, and
other related areas are clean, safe, and secure and prepares
detailed reports for immediate corrective action.
Directs the oversight of enforcement regulations in compliance
with commission directives, standards, and practices addressing
facility visitation programs and the monitoring and surveillance
programs designed to stop the introduction of contraband onto the
grounds of the institution.
Represents management officials in employee disciplinary and
Reviews, monitors, and shares confidential pertinent criminal
intelligence information with various correctional and law
enforcement agencies regarding warring juvenile offender gang
members' actions and activities assigned to the institution and
gang members assigned to other facilities or not in custody.
Directs the development and oversight authority in the
implementation of agency training requirements of assigned
institution needs and has direct oversight responsibility of
firearms, firefighting, and emergency equipment training programs
to be utilized by all correction officers in the performance of
their assigned duties.
Ensures the observance of laws, rules, regulations, and
commission directives is in compliance with the institution's
policies and procedures for monitoring enforcement programs and
ensuring the rights of juvenile offenders are not violated by
other juvenile offenders, correction officers, other employees,
or visitors to the institution.
Interacts on a regular basis with members of the treatment and
education facility staff in developing, promoting, supporting,
and expanding rehabilitation initiatives and educational
programming concepts for juvenile offenders.
Composes memoranda, communications, and correspondence, and
oversees the preparation of official documents and the completion
of statistical and monthly reports.
Instructs others in the proper usage of electronic
communications, computer information systems, other types of
recording equipment, devices, and manual recordings used by the
agency, institutions, facilities, satellite locations, and other
Acts as a witness for the state and testifies before formal
hearings, Grand Juries, Courts of Law, administrative hearings,
or other judicial bodies.
Directs the deployment and redeployment of correction officers in
searches for escaped juvenile offenders and the issuance of
Interacts with state and local law enforcement officers in the
successful apprehension and arrest of offenders against the law.
Endorses and/or revises subordinate supervisory correction
officers' evaluations, ratings, and reviews of other lesser grade
correction officers' job performance under their supervision.
Interacts with juvenile offenders' parents and/or guardians,
associates, and other assigned employees to develop and foster
desired team leadership initiatives of positive reenforced
values, incentives, and sanctions to address each juvenile's
assessment needs, treatment, and educational requirements the
institution can offer for rehabilitation objectives and goal
Will be required to learn to utilize various types of electronic
and/or manual recording and computerized information systems used
by the agency, office, or related units.
Possession of a High School Diploma or its equivalent.
Seven (7) years of experience in the supervision, care, and
custody of convicted juvenile or adult offenders assigned to a
correctional institution, facility, and/or boot camp of which
four (4) years shall have been in a supervisory capacity of
lesser grade correction officers.
Appointees will be required to possess a driver's license
valid in New Jersey only if the operation of a vehicle, rather
than employee mobility, is necessary to perform the essential
duties of the position.
Minimum of eighteen (18) years of age.
Must be a United States citizen at the time of appointment.
NOTE: At time of appointment eligible candidates for this
position must submit acceptable proof of meeting the above
The responsibility for ensuring that appointees possess the
required motor vehicle license, commensurate with the class and
types of vehicles that they may operate, rests with the
Appointees must have successfully completed the New Jersey
Police Training Commission and Agency Training course standards
for custody, supervision, investigations, and related law
enforcement requirements. Shall have qualified in the usage of
firearms and the ability to qualify on a semiannual basis.
Selected eligible candidates shall meet the qualifications
for juvenile corrections officers and shall be employed as
juvenile corrections officers pursuant to Section 6 of P.L. 1995
c. 284 (NJSA 52:17B-174).
KNOWLEDGE AND ABILITIES:
Knowledge of laws, rules, directives, regulations, standards,
policies, and procedures relating to the operations and custody
programs of a correctional institution housing juvenile
Knowledge of problems and circumstances likely to be encountered
in a work environment involving the social rehabilitation, care,
well-being, and custody of juvenile offenders detained and
deprived of specific freedoms throughout a custodial supervision
period of confinement.
Knowledge of programs in directing the care, usage, security,
training, and integrity of firearms, other restraint, and defense
Knowledge of electronic communications equipment and database
software utilized in the performance of assigned duties.
Knowledge of administrative and law enforcement procedures for
reporting violations of applicable laws, rules, regulations, and
Knowledge of administrative procedures for reviewing reported
violations of policies and programming requirements.
Knowledge of methods and techniques in directing investigations
of recorded juvenile offenders' inappropriate actions and
violations to stipulated programming directives, governing rules,
regulations, and established standards.
Knowledge of methods and procedures governing the preparation and
issuance of arrest warrants.
Knowledge of procedures for recording statements attained from
witnesses during the course of an investigation.
Knowledge of surveillance methods and procedures.
Knowledge of principles and techniques of employee supervision
and conducting evaluations and performance assessments.
Knowledge of principles and practices of identifying needs
Knowledge of principles and techniques of mediation.
Knowledge of methods in developing proper work procedures and in
delegating work assignments, instructions, and directions to
subordinate supervisory corrections officers.
Knowledge of concepts and goals of the agency and of the
techniques and aspects of resource planning, and organizational
and component program development and analysis.
Knowledge of modern public and governmental resource management
concepts and techniques.
Knowledge of resource allocation concepts employed to develop
optimum fiscal spending plans in a public organization.
Knowledge of various security and safety problems encountered in
the repair and maintenance of institutional structures, housing
units, powerplant equipment, and related fixtures.
Knowledge of authorized force techniques to be utilized in
controlling disturbance and when and how approved usage of
chemical mace may be deployed.
Knowledge of directives and operating procedures governing the
usage of firearms and identifying ascending force factors leading
to that point of using deadly force.
Knowledge of procedures utilized in maintaining extensive records
and filing systems.
Knowledge of principles and practices in applying criminal
justice applications and standards to juvenile offenders housed
in correctional institutions.
Knowledge of procedures governing rules of evidence.
Knowledge of due process in the application of applying law
enforcement powers and court proceedings and procedures in
testifying at trials.
Knowledge of procedures for preparing affidavits and/or sworn
testimonies obtained during the course of an investigation.
Ability to exercise all powers and rights of a law enforcement
officer in criminal matters and functions as an officer for the
detection, apprehension, arrest, custody, and prosecution of
offenders against the law.
Ability to properly ensure the integrity and validity of evidence
collected during the course of an investigation.
Ability to identify and pursue potential investigative activities
in compliance with established laws andgoverning directives.
Ability to direct programs in the training of authorized
techniques of assertiveness methods to be utilized properly in a
confined work environment with persons of varying ethnic and
language backgrounds, education, abilities, and personalities.
Ability to establish and maintain cooperative relationships with
juvenile offenders, their family members, associates, and
Ability to develop models and standards to enhance programming
instruction to others, adhering to established aspects and
techniques of fostering positive reenforcement methods designed
for troubled adolescents.
Ability to communicate with juvenile offenders to foster
self-assurance attitudes and personal esteem for themselves and
Ability to recognize and utilize varying levels of managerial and
supervision methods in communicating and fostering coaching
techniques with lesser grade correction officers to provide the
necessary positive counseling needs and instilling work
development skills to be attained.
Ability to direct the development, oversight, and implementation
of agency training programs and courses of study for varying
levels of correction officers who shall have the charge and
responsibility for the appropriate care, well-being, security,
and custody in the rehabilitation efforts of juvenile offenders.
Ability to provide instructions to others in applying the
principles and practices of commission directives as they apply
to custody related juvenile delinquency problems and issues.
Ability to explain and provide instructions to others on what
types of circumstances and events may be encountered when closely
following prescribed rules and regulations.
Ability to develop and direct institution master escape plans and
oversee the preparation of detailed written reports and planned
circumstances to correct custody, security, and monitoring
Ability to develop, direct, and implement emergency management
contingency plans in the event of natural disasters and have
prior planned alternative contingency plans to reinstate order
and safety for all parties.
Ability to prepare responses and case development for
presentation at employee filed grievance and disciplinary appeal
hearings, representing facility management directives and
Ability to direct the development of intelligence sources and
interpret useful and viable information for detection purposes
with commission components and authorized law enforcement
Ability to recognize suspicious persons and/or events or
circumstances and direct the necessary responses.
Ability to initiate decisive action and disseminate clear orders
to eradicate and solve the problem or troublesome situation.
Ability to identify, address, and analyze custodial programs and
problems, organize assigned duties, delegate work
responsibilities, and develop effective work methods and
Ability to review and evaluate plans for proposed housing and
building structures and renovations and to detect security, fire,
and safety deficiencies.
Ability to develop and disseminate instructions and orders for
others to follow and adhere.
Ability to direct and train others in the proper usage of
firefighting equipment and emergency procedures.
Ability to develop training programs and provide instruction to
Ability to utilize the methodologies and techniques of needs
assessment principles and practices.
Ability to work effectively with superiors, associates,
subordinates, visitors, facility employees, and other people
engaged and interested in the rehabilitation efforts and work
requirements relative to the issues and problems of housing
juvenile offenders deprived of their liberties.
Ability to problem solve daily work related situations learned
from experience, training classes, and workshop demonstrations,
gleaned useful for custody supervision work and programming
initiatives in an institution housing juvenile offenders.
Ability to prepare and provide detailed reports of any issues,
problems, or conditions warranting specific action and the action
Ability to perform difficult work assignments without loss of
equanimity, patience, courtesy, and to remain calm and decisive
in emergency situations.
Ability to develop and direct a program for firearms training and
qualification requirements as authorized by the Police Training
Ability to direct and instruct others in the proper usage of
electronic communications, computer information systems, other
types of recording equipment, devices, and manual recordings used
by the agency, institutions, facilities, satellite locations, and
other related units.
Ability to evaluate the reliability and credibility of witnesses'
oral or written statements.
Ability to prepare detailed correspondence, reports, memoranda,
and communications on custody issues, problems, program
development, and budgetary analysis.
Ability to provide supervision, training, instruction, and
guidance to supervisory level correction officers.
Ability to identify and recognize where juvenile offenders may
hide after successful escapes from custody.
Ability to recognize and identify specific instances so as to
instruct lesser grade correction officers of potentially
dangerous and hazardous situations involving juvenile offenders
and to evaluate available options as how to handle these
circumstances when utilizing independent judgment in taking
Ability to direct the gathering, collection, collating,
maintaining, and dissemination of statistical information.
Ability to make decisions and determine when circumstances should
be referred to the superintendent for appropriate action.
Ability to qualify with firearms on a semiannual basis.
Ability to learn to utilize various types of electronic and/or
manual recording and information systems used by the agency,
office, or related units.
Ability to read, write, speak, understand, or communicate in
English sufficiently to perform the duties of this position.
American Sign Language or Braille may also be considered as
acceptable forms of communication.
Persons with mental or physical disabilities are eligible as
long as they can perform the essential functions of the job after
reasonable accommodation is made to their known limitations. If
the accommodation cannot be made because it would cause the
employer undue hardship, such persons may not be eligible.
CODES: M30/M331-40810 RKR/cah 5/11/96