Job Specification
TECHNICIAN TRAINEE MVC
DEFINITION:
Under the direction of a supervisory official in the Motor Vehicle
Commission, as a trainee and productive worker, learns to perform
technical and/or clerical functions such as: processing and issuance
of agency documents; reviewing and processing various types of
applications, licenses, certificates, surcharges and other documents
in accordance with applicable State and Federal laws, regulations,
policies; administers oral/written examinations to applicants in accordance
with New Jersey laws or division rules, regulations, and policies for the
issuance of a license or registration (The documents issued may include,
but are not limited to: permits, foreign or New Jersey driver licenses,
motorcycle licenses, Driver Education Certificates, title documents,
and NJMVC identification cards, receipts for surrendered license plates,
'Bus' endorsements, and any other documents deemed acceptable by
the practices and policies of the Motor Vehicle Commission).
NOTE: The examples of work for this title are for illustrative purposes
only. A particular position using this title may not perform all duties listed
in this job specification. Conversely, all duties performed on the job may
not be listed.
EXAMPLES OF WORK:
As Trainee and productive worker:
Learns to perform technical duties involving the processing and issuance
of agency documents compliant with appropriate rules, regulations, policies,
and procedures.
Learns to examine for authenticity, and accepts applications and support
documents for simple transactions.
Learns to detect fraudulent documents used for identification.
Learns to answers questions, explains procedures, clarifies forms,
gives instructions, and resolves problems.
Transacts documents for customers who have an established record on
file, including initial, renewal, and duplicate licenses, salvages, registrations,
titles endorsements, permits, address and name changes.
Learns to sort licenses, registrations, titles and/or permits for filing and
distribution.
Learns how to screens visitors, reviews and checks applications, forms,
and other documents for corrections, completeness, and accuracy, and
provides required forms or refers to other employees.
Notifies supervisor of repetitive problematic issues.
Learns how to verify the identity of the requestor to ensure that information
is provided to the authorized person.
Learns how to verify information provided by the requestor.
Learns to processes and records customer information necessary to
transact agency business.
Learns to obtain information from other agency units to answer inquiries.
Learns how to give instructions for the completion of forms.
Learns how to verify the issuance or non-issuance of agency documents;
transacts documents.
Learns to provide information to requestors within the parameters of
agency laws and regulations.
Learns how to conduct information searches in manual and electronic
file systems to provide accurate responses to inquiries.
Refers the difficult inquiries to supervisory personnel, or to other
specialized units within the agency.
Learns to examine documents presented by applicants to determine
their authenticity and validity in accordance with New Jersey laws or
division rules, regulations, and policies as a preliminary step in obtaining
a New Jersey driver license.
Learns to determine applicants¿ true identity for the purpose of obtaining
driver licenses through the use of documents and other descriptive
information presented in accordance with established procedures.
Reports discrepancies to supervisor.
If assigned to Division of Motor Vehicle Agency Services, will be required
to learn to administer oral/written examinations in order to test an applicants'
knowledge of applicable laws, safe driving practices, or related requirements,
and scores tests using standard methods on which approval or rejection of
driver license permits may be based.
If assigned to Division of Motor Vehicle Agency Services, will be required
to learn to schedule road test appointments for applicants, or in the event
of failure, or no show, reschedules the driver for new road tests.
Learns to operate credit card equipment, digitizing photographic equipment,
and comprehensive data base system used in the issuance of driving permits,
licenses, registrations, and titles.
Will be required to learn to utilize various types of electronic and/or manual
recording and computerized information systems used by the agency, office,
or related units.
REQUIREMENTS:
EXPERIENCE:
One (1) year of experience in customer service and/or the performance of
administrative, clerical and/or technical support duties in one or more of the
following areas: reviewing and processing various documents; disseminating,
verifying and providing information to the public; administering oral or written
examinations.
LICENSE:
Appointees will be required to possess a driver's license valid in New Jersey
only if the operation of a vehicle, rather than employee mobility, is necessary
to perform the essential duties of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of office machines, equipment, and practices.
Ability to learn techniques in communicating effectively and courteously
with the public.
Ability to learn procedures, laws, rules, and regulations of a division or
agency after a period of training.
Ability to learn the methods and techniques used to locate and analyze
information.
Ability to learn customer service techniques.
Ability to operate office machines, equipment and practices, routines.
Ability to interact with the public and others in a courteous, timely, and
efficient manner.
Ability to understand and carry out oral and written instructions.
Ability to sort, index, file, alphabetize, and retrieve varied types of
materials using an established filing system.
Ability to work independently within the prescribed procedures and
policies of the agency.
Ability to operate credit card equipment, digitizing photographic
equipment, and comprehensive data base system used in the
issuance of driving permits, licenses, registrations, and titles.
Ability to make arithmetic calculations and tabulations.
Ability to maintain essential records and files.
Ability to learn to use computer terminal and other basic office
equipment.
Ability to listen effectively to customer problems, solve and/or
refer the problems when appropriate to supervisor.
Ability to learn customer service techniques that create a positive
atmosphere when interacting with the public.
Ability to perform under stress.
Ability to learn to read and interpret agency rules and regulations
and apply them to specific situations.
Ability to listen to inquiries and clarify facts and information to
appropriately identify the nature of the call.
Ability to give clear concise directions and information to applicants
and other interested parties as to testing procedures, scheduling,
and related information as required.
Ability to learn to administer and score routine tests.
Ability to locate requested information utilizing electronic sources.
Ability to comprehend agency laws and regulations and explain
them to the public.
Ability to learn how to deal with difficult callers and those that
provide inaccurate or incomplete information.
Ability to recognize customer difficulty in comprehending information,
and to reiterate facts.
Ability to communicate effectively and courteously with the public.
Ability to learn to utilize various types of electronic and/or manual
recording and information systems used by the agency, office, or
related units.
Ability to read, writes, speak, understand, or communicate in English
sufficiently to perform the duties of this position. American Sign Language
or Braille may also be considered as acceptable forms of communication.
Persons with mental or physical disabilities are eligible as long as they
can perform essential functions of the job with or without reasonable
accommodation. If the accommodation cannot be made because it
would cause the employer undue hardship, such persons may not be
eligible.
PROMOTION
Applicants who successfully complete the six-month period will be
eligible for promotion to the title Motor Vehicle Technician in accord
with Civil Service Commission procedures.
This job specification is applicable to the following title code(s) which
are different work week or work month of the job class title: | | Job
Spec
Code | Variant | State,
Local or
Common | Class of
Service | Work
Week | State
Class
Code | Local
Class
Code | Salary
Range | Note | | 56556 | | S | N | 40 | 99 | N/A | I99 | - | | 56559 | | S | N | 35 | 99 | N/A | I99 | - |
This job specification is for state government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.
MER 05/10/2011 |
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