Troubleshooting Tips
1.
Issue: During registration, I did not receive the confirmation email.
Answer:
- Check the Junk E-mail folder for the email sent by NJGEID.
Some email client programs
automatically put the email sent by the address not listed in your contact in the
junk mail folder. If the email is there, move it back to your Inbox and follow the
instructions.
- It is possible that you did not enter a valid email address. Please
verify your email address. Ask your department's IT personnel to help
you to determine whether you entered a valid email address if needed.
- Once you verify your email address, go to the login page and enter your user ID
and password that you created during the registration, and click on Click here
to re-enter your email address. Once the confirmation email is received follow
the instruction to complete your registration.
2.
Issue: During registration, I received the Confirmation email but there was no clickable link in the email.
Answer:
- Copy and paste the web address link starting with
http://.../userlogin.aspx?code=... into the web browser.
3.
Issue: During registration, I received the Confirmation email
but I got a Page Not Found message page when I clicked the web link in the email.
Answer:
- Copy and paste the web address link starting with http://.../userlogin.aspx?code=... into the web
browser.
4.
Issue: I cannot login. Error message shows: "Invalid User Login"
Answer:
- Error message indicates that an incorrect Logon ID and/or password were entered.
Please verify that the correct Logon ID and password were entered.
- The password is case sensitive.
- Make sure you have completed the registration process.
- Click the "Forgot your Login ID or Password?" link. Enter the requested information,
and then select "Via Email" as password reset method. Both Login ID and password
will be sent to your email.
5.
Issue: I attempted to register and entered correct SSN, date of birth and my last name. Error message shows: "There is no match found in our database."
Answer:
- The database contains incorrect information.
Check with your department's HR office to verify your employment record. Your
department's HR personnel need to make corrections in PMIS or CAMPS on any incorrect information (such as SSN, date of birth, or last name).
6.
Issue: I use the
portal to access my email.
The
confirmation email that I received
is blank.
Answer:
- This is likely caused by your email client software or PC. Please contact
your department's IT support.
7.
Issue: I received the
confirmation email but didn't
get a chance to continue and email was deleted.
Answer:
- You may go back to the login page and login to the system using the ID and password
that you created during the registration, and click on Click here to re-enter your email address.
Once the confirmation email is received follow the instruction to complete your
registration.
8.
Issue: After following all of the trouble-shooting tips, I am still unable to access the application.
Answer: