HUMAN SERVICES AIDE

DEFINITION:

Under direct supervision of a Human Services Specialist 4 or other 
supervisor in a County Welfare Agency, while receiving formal and 
in-service training, assists the Human Services Specialists in the 
performance of specific duties on a paraprofessional level which 
includes determination of eligibility for financial assistance in accord 
with rules and regulations promulgated by the New Jersey 
Department of Human Services; does other related duties as well.

NOTE:  The examples of work for this title are for illustrative purposes 
only. A particular position using this title may not perform all duties 
listed in this job specification. Conversely, all duties performed on the 
job may not be listed.

NOTE: Appointments may be made to positions requiring bilingual skills.

04352 – Bilingual in Spanish and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand or communicate 
in Spanish and English sufficiently to perform the duties of this position.

08063 – Bilingual in Hindi and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand or communicate
 in Hindi and English sufficiently to perform the duties of this position.

08064 – Multilingual in Hindi, Gujarati and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand or communicate 
in Hindi, Gujarati and English sufficiently to perform the duties of this position.

08068 – Bilingual in Arabic and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand or communicate 
in Arabic and English sufficiently to perform the duties of this position.

08069 – Bilingual in Urdu and English
SPECIAL SKILL
Applicants must be able to read, write, speak, understand or communicate 
in Urdu and English sufficiently to perform the duties of this position.

EXAMPLES OF WORK:

Interviews applicants and makes telephone and written inquiries to 
establish needed background information.

Arranges for medical examinations and ascertains that appointments 
are kept and results reported.

Makes home visits to observe conditions.

Develops pertinent information on applicants’ circumstances and needs.

Maintains records of facts on individual cases.

Prepares recommendations and submits reports.

May assist Human Services Specialists where necessary in their work, 
determining basic eligibility and extent of financial need and in clarification 
and verification of data obtained from clients and other pertinent sources.

Prepares correspondence relatives to establishing verification of 
applicants’ statement of financial need.

Identifies instances of possible financial resources and assists clients 
in identifying and establishing eligibility for benefits from agencies such 
as Employment Security, Social Security and Veterans’ Administration 
and refers clients to appropriate agency.

Responds to complaints relative to financial eligibility.

Provides assistance to clients in filling out necessary papers to expedite 
processing of applications for financial assistance.

Exercises independent judgement as far as selecting methods or 
procedures to help accomplish assigned tasks.

May rely on resource material, handbooks and manuals to aid in 
accomplishing assigned tasks.

Prepares reports.

Maintains records.

Will be required to learn to utilize various types of electronic and/or 
manual recording and information systems used by the agency, officer 
or related units.

REQUIREMENTS:

LICENSE:

Appointees will be required to possess a driver’s license valid in 
New Jersey only if the operations of a vehicle, rather than employee 
mobility, is necessary to perform essential duties of the position.

KNOWLEDGE AND ABILITIES:

Knowledge of problems of economically and culturally disadvantages 
persons after a period of training.

Knowledge of financial assistance programs and regulations after a 
period of training.

Knowledge of available community financial resources after a period 
of training.

Ability to perform elementary arithmetical computation.

Ability to establish relationships of mutual trust and respect with clients, 
business persons, employers and others, especially with disadvantaged 
peoples of varying ethnic and social backgrounds.

Ability to interpret and clarify simple basic agency policies.

Ability to understand and follow oral and written instructions and to 
work independently on assignments.

Ability to work cooperatively with agency staff.

Ability to learn to interview individuals and provide information in 
accord with prescribes procedures.

Ability to prepare simple factual reports of a financial nature.

Ability to maintain records and files.

Ability to utilize various types of electronic and/or manual recording 
and information systems used by the agency, office or related units.

Ability to read, write, speak, understand and communicate in English 
sufficiently to perform duties of this position. American Sign Language 
or Braille may also be considered as acceptable forms of communication.

Persons with mental or physical disabilities are eligible as long as they 
can perform essential functions of the job with or without reasonable 
accommodation. If the accommodation cannot be made because it 
would cause the employer undue hardship, such persons may not be 
eligible.