POLICE COMMUNICATIONS CLERK
Under direction, receives citizen and field personnel telephone
complaints and telephone requests for police service and assistance;
processes messages and refers same to appropriate police personnel for
action; does other related duties.
NOTE: The examples of work for this title are for illustrative
purposes only. A particular position using this title may not perform
all duties listed in this job specification. Conversely, all duties
performed on the job may not be listed.
EXAMPLES OF WORK:
Receives direct citizen telephone complaints and telephone requests
for police assistance, and may simultaneously enter the information
into the computer style keyboard and computer aided dispatch system.
Determines nature of call and initiates action by making notations on
pertinent police form, noting time of call, details of complaints,
classification of complaint and forwards to the appropriate police
personnel or to the appropriate Fire or EMS agency for action.
Collates dispatch actions, and records same on proper forms for police
Receives requests for name checks and/or license number checks from
police field personnel, and processes requests through the Teletype
Section and/or Records and Identification Bureaus.
Completes necessary records and files relative to these calls.
Forwards, upon citizen request, certain routine, repetitive, and
cleared information, and forwards requests for classified information
to proper police section.
Maintains an assuring and calming attitude during periods of stress
Ascertains proper addresses and information to avoid unncessary delays
for police responses.
Screens calls to initiate proper chain of action.
Maintains all necessary records and files.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by the agency,
office, or related units.
Appointees will be required to possess a driver's license valid
in New Jersey only if the operation of a vehicle, rather than employee
mobility, is necessary to perform the essential duties of the
KNOWLEDGE AND ABILITIES:
Ability to understand and apply relevant rules, regulations, policies,
programs, functions, layout and personnel, and of modern police
methods, practices and equipment after a period of training. Ability
to meet and act courteously and effectively with people.
Ability to handle stressful situations appropriately.
Ability to listen and understand callers' needs and situations.
Ability to learn and apply new information.
Ability to remember numerous details.
Ability to act in a decisive manner, using good judgment.
Ability to maintain objectivity in the decision-making process.
Ability to perform multiple tasks simultaneously.
Ability to receive and give information over the telephone accurately
Ability to comprehend established office routines and rules and
regulations of a limited complexity, and to maintain suitable records
Ability to learn to utilize various types of electronic and/or manual
recording and information systems used by the agency, office, or
Ability to read, write, speak, understand, or communicate in English
sufficiently to perform the duties of this position. American Sign
Language or Braille may also be considered as acceptable forms of
Persons with mental or physical disabilities are eligible as long as
they can perform the essential functions of the job after reasonable
accommodation is made to their known limitations. If the accommodation
cannot be made because it would cause the employer undue hardship,
such persons may not be eligible.
This job specification is applicable to the following title code:
This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.