RADIO DISPATCHER

 DEFINITION
  
 Under supervision during an assigned tour of duty, records telephone
 communications and receives and relays radio messages to various
 vehicles and to concerned personnel; does other related duties as
 required.

 NOTE:  The examples of work for this title are for illustrative purposes 
 only.  A particular position using this title may not perform all duties 
 listed in this job specification. Conversely, all duties performed on the 
 job may not be listed.

 NOTE:  Appointments may be made to positions requiring bilingual skills.

 04718- Bilingual in Spanish and English.
 SPECIAL SKILL			
 Applicants must be able to read, write, speak, understand, or communicate 
 in Spanish and English sufficiently to perform the duties of this position. 

 EXAMPLES OF WORK:

 Operates a radio at the control point of a radio communications
 system.

 Transmits and receives communications essential to official activities
 in accord with Federal Communications Commission regulations/policies,
 maintaining confidentiality of security assignments.

 Transmits and receives communications directly related to public
 safety and protection of life and/or property.

 Receives complaints and information concerning problems that occur.

 Maintains an accurate record of all incoming/outgoing communications.

 Performs subsidiary clerical work including reviewing/checking work
 reports for correctness and completeness; sorting/indexing vouchers,
 requisitions, or other materials either numerically, alphabetically,
 or using other predetermined classifications; assembling/sorting
 materials for distribution; maintaining employee time records;
 opening, time stamping, sorting, and numbering mail; and maintaining
 records of equipment transfers.

 May make entries, inquiries, cancellations, and modifications
 of records in various systems and databases such as the 
 National Crime Information Center (NCIS), State Crime 
 Information Center (SCIC), Stolen Vehicle File, Stolen 
 License Plate File, Stolen Missing Gun File, Stolen Article
 File, Wanted Persons File, Counterfeited or Missing Securities
 File, Stolen Boat File, Hazardous Material database, Hospital
 Status Files, etc.
 
 May receive and answer telephone, radio and/or video display
 inquiries of the NCIC and the SCIC for law enforcement agencies
 of the State.

 May respond to inquiries regarding the application of regulations 
 or policies.

 May be required to monitor security cameras or other related
 security equipment.

 Requests police, fire or medical units to areas where needed.

 Where it is required, may do keyboarding which is uncomplicated 
 and does not require speed.

 Prepares and maintains records of calls.

 Maintains records and files.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and information systems used by 
 the agency, office, or related units.

 REQUIREMENTS

 EXPERIENCE: 
 
 Six (6) months of experience in radio dispatching or work
 involved in the operation of radio and telephone equipment.

 Possession of a Commercial Radio Operator Permit/License 
 of any level issued by the Federal Communications Commission 
 may be substituted for the above experience.

 LICENSE:

 Appointees will be required to possess a driver's license valid in 
 New Jersey only if the operation of a vehicle, rather than employee
 mobility, is necessary to perform the essential duties of the
 position.

 KNOWLEDGE AND ABILITIES:

 Knowledge of Federal Communication Commission rules, regulations, 
 and policies required to operate a short wave radio system.

 Knowledge of the operation of radio and telephone equipment.

 Ability to carry out oral and written directions.

 Ability to recognize and report situations/conditions which are
 potentially dangerous.

 Ability to remain calm and decisive in emergency situations.

 Ability to perform repetitive operations including answering inquiries
 without loss of equanimity, patience, or courtesy.

 Ability to operate telephone and radio equipment in a department
 communications program.

 Ability to organize assigned telephone and radio dispatching work 
 and develop effective work methods.

 Ability to perform tasks after receiving written or oral explanations 
 and demonstrations.

 Ability to write accurate, comprehensive reports.

 Ability to work effectively with associates, superiors, and others.

 Ability to cooperate with supervisory officers to ensure that calls
 are sent accurately and promptly.

 Ability to maintain records and files.

 Ability to utilize various types of electronic and/or manual
 recording and information systems used by the agency, 
 office, or related units.

 Ability to read, write, speak, understand, or communicate in
 English sufficiently to perform the duties of this position.  American 
 Sign Language or Braille may also be considered as acceptable 
 forms of communication.

 Persons with mental or physical disabilities are eligible as long
 as they can perform essential functions of the job after reasonable 
 accommodation is made to their known disabilities.  If the 
 accommodation cannot be  made because it would cause the 
 employer undue hardship, such persons may not be eligible.


This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
Job
Spec
Code
Variant
State,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
02958
L
C
  
N/A
02
-
04718
Bilingual In Spanish And English
L
C
  
N/A
02
-

This job specification is for local government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

 9/02/2017