PUBLIC SAFETY TELECOMMUNICATOR/RECORDS SUPPORT TECHNICIAN 3

PUBLIC SAFETY TELECOMMUNICATOR

DEFINITION:

Under direction receives and responds to telephone or other 
electronic requests for emergency assistance, including law 
enforcement, fire, medical, or other emergency services 
and/or dispatches appropriate units to response sites; 
does related work as required. 
  
NOTE: The examples of work for this title are for illustrative 
purposes only. A particular position using this title may not 
perform all duties listed in this job specification. Conversely, 
all duties performed on the job may not be listed. 
    
EXAMPLES OF WORK:

Receives telephone or other electronic requests for emergency 
assistance. Determines the nature of the call and may transfer 
caller to appropriate PSDP upon determining the nature of the call. 

Obtains, verifies, and records the location of the emergency, the 
name of the caller, the nature, severity, and current status of the 
emergency, and obtains any other appropriate information needed 
to secure a full assessment of the circumstances. 

Operates automatic number identification (ANI), automatic location
 information (ALI), telecommunications devices for the deaf (TTY/TDD) 
or other electronic devices to obtain and verify required data; may be 
required to access foreign language interpreter service for 
non-English speaking callers. 

Maintains a reassuring and calming manner with callers in order to 
obtain required information; persuades emergency callers to stay 
on the line. 

In response to medical emergencies, provides first aid or CPR 
instructions to stabilize the medical condition of persons until the 
arrival of professional medical assistance. 

In non-medical emergencies, provides precautionary instructions 
and advice to help assure the personal safety of persons and/or 
to minimize the loss of property, pending the arrival of fire, police, 
or other assistance. 

Refers non-emergency situations to other appropriate public or 
private agencies, and may dispatch non-emergency personnel 
or equipment. 

Relays information or instructions to field units via radio or 
mobile data terminal. 

Utilizes video display terminal or computer oriented or radio 
equipment to receive, monitor, record, summarize, and/or 
transmit data relating to the emergency. 

Determines the appropriate type of agency(ies) to respond 
to the specific emergency or call for assistance. 

Utilizes radio, telephone, computerized, or other electronic 
equipment to dispatch specific law enforcement, fire, or 
medical assistance units to the scene of an emergency 
based on pre-established response plans, and seeks 
guidance from supervisory personnel when circumstances 
warrant significant deviation from pre-established response plans. 

May assist in locating or contacting individuals needed to 
staff the response. 

As instructed, coordinates the dispatching of units involving 
two or more government jurisdictions. 

Maintains and facilitates communication with responding units 
by receiving and relaying information, including confidential 
information, to authorized personnel. 

Detects and takes alternative/corrective action when communication 
system or program errors occur and reports malfunctions in accord 
with established procedures. 

Maintains a constant update on the status of emergency units in 
the field and of on-call personnel. 

May make entries, inquiries, cancellations, and modifications of 
records in various systems and databases such as the National 
Crime Information Center (NCIC) and State Crime Information 
Center (SCIC), Stolen Vehicle File, Stolen License Plate File, 
Stolen-Missing Gun File, Stolen Article File, Wanted Person File, 
Stolen or embezzled or Counterfeited or Missing Securities File, 
Stolen Boat File, Hazardous material databases, and hospital 
status files. 

Answers questions about application of regulations or policies. 

Receives and answers telephone, radio, and video display inquiries
of the NCIC and the SCIC for law enforcement agencies of the state. 

Maintains and updates NCIC, SCIC, and other records and files. 

Maintains the official station record and/or maintains a daily log 
of all incoming and outgoing communications. 

Activates emergency alert systems, such as bells, sirens, beepers, 
and tone activated devices. 

May inspect fire alarm and circuit indicator panels to ascertain 
whether they are functioning properly. 

Assists in the training of trainees. 

Prepares reports and statistical data. 

Inspects and makes minor adjustments or very minor repairs 
to communications and related equipment. 

Will be required to learn to utilize various types of electronic 
and/or manual recording and computerized information 
systems used by the agency, office, or related units. 

REQUIREMENTS:
  
EXPERIENCE:

One (1) year of experience in work involving the receiving, 
transmitting, and relaying of video display and/or radio messages, 
and in the receiving, relaying, and recording of complaints and 
requests for emergency assistance, which shall have included the 
use of video display, data processing, automatic number identification, 
automatic location identification, switching equipment, or other computer 
oriented equipment. 
  
NOTE:  Public Safety Answering Points (PSAP) means the first 
point of reception of a 9-1-1 call. Public Safety Dispatch Points (PSDP) 
means a location which provides dispatch services for one or more 
public safety agencies. Appointees to positions at Public Safety 
Answering Points and at some Public Safety Dispatch Points must 
have achieved training and certification by the Office of Emergency 
Telecommunications Services (OETS) in the Department of Law 
and Public Safety as required by NJAC 17:24-2.2. 
  
LICENSE:

Appointees will be required to possess a driver's license valid in 
New Jersey only if the operation of a vehicle, rather than employee 
mobility, is necessary to perform the essential duties of the position. 
   
KNOWLEDGE AND ABILITIES:

Knowledge of methods for operating communications systems. 

Knowledge of procedures used for emergency medical treatment. 

Knowledge of information required for documenting emergency 
situations and calls. 

Knowledge of emergency medical, fire, police, and other 
emergency terminology. 

Knowledge of the functions of the operating units or departments 
within the agency or jurisdiction. 

Knowledge of procedures for dispatching emergency and 
nonemergency equipment and personnel. 

Knowledge of organizational lines of communication. 

Knowledge of the types, disadvantages, and advantages 
of available communication systems. 

Knowledge of security procedures involved in the 
dissemination of information. 

Knowledge of emergency management procedures. 

Knowledge of established safety procedures and guidelines. 

Knowledge of the geography and street locations of the 
community served. 

Knowledge of procedures for investigating and resolving 
complaints. 

Ability to operate automatic location identification (ALI), 
automatic number identification (ANI), and other communications 
equipment in a complex communications program. 

Ability to learn the purpose and operation of various law 
enforcement and other information systems and the 
Statewide 9-1-1Enhanced Emergency Telephone System. 

Ability to answer voice and TTY/TTD (telecommunications 
devices for the deaf) telephone calls received from the public. 

Ability to operate a Computer Aided Dispatch (CAD) system. 

Ability to provide clear instructions and guidance to callers 
in emergency situations. 

Ability to establish goals and set priorities. 

Ability to relay instructions or questions accurately and clearly. 

Ability to comprehend, interpret, and evaluate relevant 
information from various types of source materials. 

Ability to obtain and analyze facts to reach logical conclusions. 

Ability to read and discern visual images on a variety of media. 

Ability to apply existing call codes to emergency situations. 

Ability to organize assigned communications work and 
develop appropriate work methods in accordance with 
established procedures. 

Ability to obtain information from physically or emotionally 
distressed individuals. 

Ability to interact with people who are in differing situations. 

Ability to work both independently and as part of a team. 

Ability to take accurate and complete messages. 

Ability to understand, remember, and carry out oral and 
written instructions. 

Ability to decode call locations using appropriate equipment. 

Ability to recognize incorrectly transmitted messages, 
codes, or error input. 

Ability to read road maps. 

Ability to collect information from both English speaking 
and non-English speaking individuals. 

Ability to prepare reports and statistical data and to keep 
accurate records. 

Ability to count and to add and subtract whole numbers. 

Ability to speak clearly, concisely, and in a professional manner. 

Ability to comprehend and apply basic law and regulations, 
including the laws, rules, regulations, standards, policies, and 
procedures of the Federal Communications Commission and 
of the New Jersey State Office of Emergency Telecommunications 
Services. 

Ability to ensure that calls are sent accurately and promptly. 

Ability to maintain the confidentiality of information received. 

Ability to make entries to the NCIC and SCIC and maintain 
those records in current condition. 

Ability to learn to utilize various types of electronic and/or 
manual recording and information systems used by the 
agency, office, or related units. 

Ability to read, writes, speak, understand, or communicate 
in English sufficiently to perform the duties of this position. 
American Sign Language or Braille may also be considered 
as acceptable forms of communication. 

Persons with mental or physical disabilities are eligible as long
as they can perform essential functions of the job with or without
reasonable accommodation.  If the accommodation cannot be 
made because it would cause the employer undue hardship, 
such persons may not be eligible.
  
CODES: LG - 01296@    MCK       11/08/04 
  
This job specification is for local government use only. 


RECORDS SUPPORT TECHNICIAN 3

DEFINITION:

Under direction, performs varied, complex clerical work involving the 
processing and filing of records; takes the lead and/or performs the 
more difficult and complex work requiring the application of independent 
judgment; does other related duties as required.      

NOTE:  Incumbents may be required to utilize keyboard equipment 
to input and/or retrieve information on a computer console, typewriter or 
other key entry device used by the agency.  Incumbents are not expected 
to perform keyboarding/typing tasks with the speed and accuracy required 
of a Keyboarding Clerk.   

EXAMPLES OF WORK

Receives, retrieves and sorts documents, papers, forms and other materials 
in accordance with established policies, procedures and guidelines.  

Scans or reads incoming materials in order to determine how and where 
they should be classified or filed.  

Files correspondence, cards, invoices, receipts and other records in 
alphabetical or numerical order, or according to the filing system used.  

Reviews and processes documents, forms and other materials in 
accordance with established rules, regulations and/or agency guidelines.

Locates and removes materials from file when requested.  

Assigns, records and stamps identification numbers or codes in order 
to index materials for filing.

Performs general office duties such as faxing documents and sorting 
mail.

Operates, maintains and makes minor adjustments to various office 
machines.   

Converts documents to films for storage on microforms such as 
microfilm or microfiche where such equipment is used.   

Enters and/or retrieves information on a computer terminal.

May occasionally perform keyboarding/typing duties, but not as the 
primary function of the position.  

May take the lead and perform work involving the locating, examining, 
retracing, and filing of maps.

Receives, reviews, arranges, and prepares records for microfilming.

May take the lead in the filing of important and/or confidential documents 
in a vault or other storage media used by the appointing authority; removes 
documents from vault upon authorized request.   

When assigned to a law enforcement agency, may be required to take 
and file fingerprints; types fingerprint cards of persons committed to jail, 
or persons applying for firearm permits.  

When assigned to a law enforcement agency, performs specialized clerical 
work involving the obtaining, receiving, disseminating, filing, maintaining and 
releasing of criminal and other law enforcement records.  

Prepares records for and takes the lead in the operation of computerized 
reading equipment used to assist in retrieving records.   

Makes photo copies of letters, checks, leases, permits, applications, and 
other documents.  

May provide assignment, instruction, and on-the-job training to clerical staff.

May interpret and apply organizational rules, regulations, policies, 
and procedures.  

May participate in the interviewing and training of new employees.  

Classifies, indexes and cross references records and files.  

May assist registrants in the completion of applications or forms.   

Collects fees.  

Answers telephone and e-mail inquires; escalates the more difficult inquires 
to the appropriate person.

May operate a telephone switchboard.

Records and/or maintains simple logs or reports of information pertaining 
to filing, data entry and retrieval, or record processing activities.

Will be required to learn to utilize various types of electronic and/or manual 
recording and information systems used by the agency, office, or related units.

REQUIREMENTS:

EXPERIENCE:

Two (2) years of experience in clerical work involving the checking, 
sorting, indexing and/or filing of records; one (1) year of which must 
have been performing duties at or equivalent to a Records Support
Technician 2 level.

LICENSE:

Appointees will be required to possess a driver's license valid in New Jersey 
only if the operation of a vehicle, rather than employee mobility, is necessary 
to perform essential duties of the position.

KNOWLEDGE & ABILITIES: 

Knowledge of office methods, procedures, policies, guidelines and equipment 
used to check, sort, index, store and file records.

Knowledge of procedures used to operate and maintain a large filing system.

Knowledge of precautions to take in filing and handling important or confidential 
records which cannot be easily replaced.

Knowledge of alpha-numeric sequencing.

Ability to make mathematical calculations.  

Ability to sort mail.

Ability to operate, maintain and make minor adjustments to various office 
machines and equipment including but not limited to various types of electronic 
and/or manual recording and information systems used by the agency, office, 
or related units.  

Ability to organize work and develop effective work methods.

Ability to check, sort, file, and obtain documents.

Ability to assign, instruct and provide guidance to clerical staff.  

Ability to perform the more difficult and complex work of the unit requiring 
the application of independent judgment.  

Ability to take the lead over clerical employees.  

Ability to identify pertinent information.

Ability to understand, remember and carry out oral and written directions.

Ability to work effectively with associates, superior officials, and members 
of the public concerned with the work of the unit.  

Ability to prepare reports and statements.  

Ability to read, write, speak, understand, and communicate in English 
sufficiently to perform duties of this position.  American Sign Language 
or Braille may also be considered as acceptable forms of communication.

Persons with mental or physical disabilities are eligible as long as they
can perform essential functions of the job with or without reasonable 
accommodation.  If the accommodation cannot be made because it 
would cause the employer undue hardship, such persons may not be 
eligible.

CODE:   LG - 56564        MER           6/17/2011

This job specification is for local government use only.

DUAL TITLE CODE:  07407