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Job Specification



Under the close supervision of a Communications Operator 3 or other 
supervisory official in a centralized or regional communications center, 
as a trainee and productive worker, learns to perform varied types of 
communications work; learns to monitor and operate radio, telephone, 
and electronic equipment; learns to receive various types of emergent 
and non-emergent calls, transmit alarms and radio communications, and 
dispatch personnel to appropriate locations; does other related duties 
as required.

NOTE:  The examples of work for this title are for illustrative purposes only.  
A particular position using this title may not perform all duties listed in this 
job specification.  Conversely, all duties performed on the job may not be 


Under close supervision, as a trainee and productive worker:

Learns to receive fire calls, transmit fire alarms, and dispatch personnel 
and fire equipment, as required.

Learns to receive emergent and non-emergent calls and radio transmissions 
from the public, Safety Service Patrol, divisions within the department, and 
other departments/agencies and contacts the appropriate party for NJSP 
emergency alerts (blue, silver, and amber), police emergencies, motor 
vehicle accidents, motorist aides, road and lane closures, hazmat response, 
maintenance information, towing, potholes, debris, animal carcass removal, 
overgrown vegetation and trees, signs, spills, snow, ice, traffic signal 
malfunctions and knockdowns, etc.

Upon receiving a complaint of an environmental and/or health hazard, 
learns to complete an Incident Notification Report form and notify 
appropriate officials, first responders, and pertinent federal, state, 
county, and/or local authorities, under supervision.

Learns to operate radio equipment in accordance with FCC regulations 
and standard operating procedures, and receive and transmit radio 
communications to law enforcement agencies, first responders, and 
others for appropriate action.

Learns to operate an aircraft and vehicle tracking system, computerized 
phone and recording system, and emergency electronic notification 

Learns to determine the correct location of the reported incident and 
whether the nature of the call is emergent or non-emergent to 
appropriately prioritize and initiate the needed services for the incident.

Learns to make entries, inquiries, cancellations, and modifications of 
records in the National Crime Information Center and the State Crime 
Information Center, the Stolen Vehicle file, Stolen License Plate file, 
Stolen/Missing Gun file, Stolen Article file, Wanted Person file, 
Stolen/Embezzled/Counterfeited/ Missing Securities file, the Stolen 
Boat file and other systems for law enforcement agencies of the state.

Learns to coordinate efforts with the appropriate Mobility Operations 
Center regarding motor vehicle accidents, traffic signal malfunctions 
and knockdowns, hazardous material spills, road and lane closures, 
and emergent incidents.

Learns to interact with the public and/or government (federal, state, 
county, local) officials requesting department assistance.

Learns to monitor the status of the responders and equipment until 
the incident has been cleared and/or work has been completed.

Learns to utilize computer-aided dispatch and/or data processing or 
computer equipment in receiving and sending messages to state and 
out-of-state law enforcement agencies; learns to create incidents in 
the computer-aided dispatch system.

Learns to receive and answer telephone, radio, and electronic inquiries 
of the National Crime Information Center and State Crime Information 
Center for law enforcement agencies of the state.

Learns to receive and record telephone complaints and requests from 
the public and/or other agencies for environmental protection and police 
assistance, rescue/emergency medical services, and learns to dispatch 
rescue/emergency medical services to desired locations.

Learns to receive confidential and sensitive law enforcement information 
in a professional and courteous manner, creating an accurate record of 
information provided to aid in the investigation and apprehension of 
violators and/or handling of the incident.

Learns to provide information upon request in accordance with 
established procedures and regulations.

Learns to generate reports, statistical data, and other information; learns 
to prepare and maintain essential records and files, and the official station 
records and log, as required.

May be called upon to act as a witness at hearings or in court, and give 
testimony under oath.

Learns to maintain a daily electronic radio log of all incoming/outgoing 

Will be required to learn how to utilize various types of electronic and/or 
manual recording and information systems used by the agency, office, or 
related units.



NOTE:  Appointees must successfully complete IS-100.c: Introduction to 
the Incident Command System training within one (1) year of appointment.  
(Completion of this training is not required for employees advancing to 
the Communications Operator Secured Facilities and Communications 
Operator Department of Corrections titles).

NOTE:  The responsibility for ensuring that employees complete the 
required training rests with the Appointing Authority.

Appointees will be required to possess a driver's license valid in 
New Jersey only if the operation of a vehicle, rather than employee 
mobility, is necessary to perform the essential duties of the position.


Knowledge of filing and other office routines.

Ability to maintain a professional demeanor while working with a sense 
of urgency to complete assigned tasks during stressful incidents.

Ability to strictly adhere to established procedures, protocols, and work 
in a law enforcement agency or other communication unit/center.

Ability to learn the federal Incident Management System terminology 
and procedures, and ability to conduct work in accordance with same.

Ability to learn to appropriately use scientific terms, chemical names, 
abbreviations, units of measure, and related vocabulary.

Ability to learn to use appropriate techniques to calm distressed callers, 
gain control of the conversation, gather necessary information, and create 
an accurate report to forward to decision makers and first responders. 

Ability to learn to coordinate and interact with others in response to 
emergent and non-emergent incidents.

Ability to understand, remember, and carry out oral and written 

Ability to learn geographic areas of the state and names of locations 
and facilities.

Ability to learn to operate computer-aided dispatch and other computer 
equipment and programs used in receiving and sending electronic 

Ability to learn to make entries and changes in records of the National 
Crime Information and State Crime Information Centers and in other 
data files.

Ability and willingness to work on any assigned shift to include weekends 
and holidays, times of inclement weather, and natural, man-made, and 
technological disasters.

Ability to learn to receive and transmit radio, telephone, and electronic 
communications to law enforcement agencies and first responders in 
a concise and brief manner. 

Ability to learn to determine the nature of the calls for emergent and 
non-emergent services, initiate the appropriate action, and to monitor 
the status of the responders and equipment until the incident has been 
cleared and/or work completed.

Ability to maintain confidentiality of all personally identifiable information 
and/or police sensitive information received in the course of official duties.

Ability to use a keyboard and mouse to navigate programs and enter 
information with skill, speed, and accuracy.

Ability to act with discretion and empathy when dealing with sensitive 
information and situations.

Ability to learn to prepare factual reports in appropriate form.

Ability to maintain essential records and files in accordance with 
established procedures.

Ability to learn how to utilize various types of electronic and/or manual 
recording and information systems used by the agency, office, or related 

Ability to read, write, speak, understand, and communicate in English 
sufficiently to perform the duties of this position.  American Sign 
Language or Braille may also be considered as acceptable forms of 

Persons with mental or physical disabilities are eligible if they can 
perform the essential functions of the job with or without reasonable 
accommodation.  If the accommodation cannot be made because it 
would cause the employer undue hardship, such persons may not 
be eligible.


Appointees who successfully complete the twelve (12) month training 
period will be eligible for advancement to the Communications 
Operator 1, Communications Operator 1 Environmental Protection, 
Communications Operator Secured Facilities, or Communications 
Operator Department of Corrections titles in accordance with the 
New Jersey Civil Service Commission procedures. 

The inability of an employee in this trainee title to complete the 
required ICS training and/or attain a level of performance warranting 
advancement to the titles listed above shall be considered as cause 
for separation.

This job specification is applicable to the following title code:
Local or
Class of

This job specification is for state government use only.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.