TECHNICAL ASSISTANT

 DEFINITION:

 Under supervision of a supervisory official in a state department
 or agency or a local jurisdiction, performs technical functions
 in providing information and assistance in reviewing and
 verifying data of a routine nature; does other related duties.

 NOTE: The examples of work for this title are for illustrative
 purposes only.  A particular position using this title may not
 perform all duties listed in this job specification.  Conversely,
 all duties performed on the job may not be listed.

 EXAMPLES OF WORK:

 Responds to less complicated inquiries and provide technical
 information/assistance in uncomplicated cases pertinent to the
 unit/office.

 Performs research and/or receives guidance from technical
 personnel to supply the information required.

 Reviews inquiries received by telephone or personal visit, and
 responds with the necessary technical information and assistance
 in a prompt manner.

 Screens and refers cases that involve technical issues to higher
 authority for disposition.

 May assist in maintaining a file of decisions or opinions on
 issues to ensure uniformity.

 May assist in preparation of requests for appropriate actions,
 prepare/process related forms, and initiate follow-up action if
 necessary.

 Performs research for various projects.

 Confers and/or corresponds with individuals to obtain information
 and/or supporting documentation necessary to carry out objectives
 of the unit/office.

 Verifies completeness of information in any of the following:
 applications, reports, files, returns, claims, proposals, forms,
 and/or listings, and their accuracy before entry into automated
 systems and files.

 May assist in updating the unit's tracking system.

 Will be required to learn to utilize various types of electronic
 and/or manual recording and information systems used by the
 agency, office, or related units.

 REQUIREMENTS:

      EXPERIENCE:

      Two (2) years of experience in reviewing, verifying,
 authorizing, and/or providing information and assistance of a
 technical or fiscal nature in a public or private organization.

      NOTE: Applicants who do not possess the required experience
 may substitute semester hour credits from an accredited college
 or university on a year-for-year basis with thirty (30) semester
 hour credits being equal to one (1) year of experience.

      LICENSE:

      Appointee will be required to possess a driver's license
 valid in New Jersey only if the operation of a vehicle, rather
 than employee mobility, is necessary to perform essential 
 duties of the position.

 KNOWLEDGE AND ABILITIES:

 Knowledge of office methods, practices, routines, machines, 
 and equipment.

 Knowledge of data collection, compilation, and analysis
 techniques/methodologies.

 Knowledge of the objectives, programs, administrative policies,
 methods, and procedures of the division or agency after a period
 of training.

 Knowledge of all information publications available to meet needs
 of clients serviced by the agency or unit after a period of
 training.

 Ability to research and provide information/assistance.

 Ability to establish and maintain harmonious working
 relationships.

 Ability to determine whether required information is readily
 available or whether specific requests should be referred to
 division officials or other authorities.

 Ability to assign and instruct clerical employees, and assist
 counterparts in other sections.

 Ability to prepare technical correspondence in the course of
 official duties.

 Ability to maintain records, reports, and files.

 Ability to confer with individuals and interpret applicable laws,
 regulations, and procedures according to established policy.

 Ability to utilize various types of electronic and/or manual
 recording and information systems used by the agency, 
 office, or related units.

 Ability to read, write, speak, understand, and communicate 
 in English sufficiently to perform duties of this position.
 American Sign Language or Braille may also be considered 
 as acceptable forms of communication.

 Persons with mental or physical disabilities are eligible as long
 as they can perform essential functions of the job after
 reasonable accommodation is made to their known limitations. 
 If the accommodation cannot be made because it would cause 
 the employer undue hardship, such persons may not be eligible.

 This job specification is applicable to the following title code:
Job
Spec
Code
Variant
State,
Local or
Common
Class of
Service
Work
Week
State
Class
Code
Local
Class
Code
Salary
Range
Note
51329
C
C
35
13
12
A12
-

This job specification is for state and local government use.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.

 3/03/2018