TECHNICIAN, MANAGEMENT INFORMATION SYSTEMS
Under supervision assigned to a program or operational unit
having responsibility for a specific, existing information processing
system operation, implements and monitors management
information systems used to compile, store, retrieve, and process
varied types of financial, program, or other information unique
to the unit; operates computers and related equipment controls;
analyzes and troubleshoots information processing program or
system error conditions; updates and analyzes application
software problems; performs system maintenance; or in a
client/server environment, updates hardware/software support
to end users; installs hardware and software on servers or
workstations; does other related work.
NOTE: The definition and examples of work for this title are
for illustrative purposes only. A particular position using this
title may not perform all duties listed in this job specification.
Conversely, all duties performed on the job may not be listed.
Positions in this class are responsible for the system that
processes program/operational data and information involving
analysis and interpretation of the information system. This title is
not intended to classify positions solely responsible for entry and
retrieval of data.
EXAMPLES OF WORK:
Acts as a communication link between departments and agency
supervisors and/or administrative staff in terms of providing
technical assistance on detail program queries regarding the
reporting of case information.
Monitors and performs prompt preparation of input documentation.
Establishes effective lines of communication with agency
supervisors to maintain quality standards of reported data
and necessary corrective action identification.
Develops file layouts for user applications.
Determines the distribution of output reports and assists agency
supervisory personnel in the interpretation of the results of the
Guides, schedules, and takes corrective action on source
Ensures that proper batch controls are maintained by the
Identifies information needs by batch for the agencies and data
processing system that may require individualized agency changes;
in general, this task is performed to ensure that specific agency
procedures that may not coincide with the automated processing
are augmented to create an effective processing environment.
Answers inquiries from system users; explains system functions
and provides technical assistance in the use and application of
Provides support in the maintenance of mainframe connections.
Installs, configures and sets up printers and workstations;
installs software programs.
Responds to requests for assistance; identifies and corrects
hardware, software, and printer problems.
Troubleshoots application errors.
Identifies and resolve network problems.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by the
agency, office, or related units.
Completion of sixty (60) semester hour credits from an
accredited college or university.
One (1) year of experience in work involving information
systems including responsibility for gathering, compilation,
retrieval, maintenance, and distribution of financial,
management, and/or other technical information in a public or
private organization, or in providing user support and solving
user problems in a help desk or related environment.
NOTE: Applicants who do not meet the above education
requirement may substitute additional experience as indicated on
a year-for-year basis with thirty (30) semester hour credit being
equal to one (1) year of experience.
Twenty-four (24) semester hours credits in data processing
from an accredited college or university may be substituted for
up to two (2) years of the education.
Appointee will be required to possess a driver's license
valid in New Jersey only if the operation of a vehicle, rather
than employee mobility, is necessary to perform essential duties
of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of office methods and procedures.
Knowledge of information processing production and control
functions, and of workflow control techniques.
Knowledge of client/server productivity aid packages.
Ability to isolate causes and solve case information processing
Ability to communicate problems, causes, and recommended
solutions to users and administrative personnel in a
Ability to specialize in one functional area or to perform
control activities and communications over a combination of
Ability to teach the operation and procedural requirements to
Ability to use system diagnosis tools.
Ability to use network center productivity aids and software
Ability to communicate, both orally and in writing, using easily
understood language with all levels of employees (agency
supervisors and line staff).
Ability to prepare reports.
Ability to work effectively with associates and supervisory
Ability to make necessary field and other tests.
Ability to make required inspections and investigations.
Ability to learn quickly from oral and written directions and
Ability to maintain records and files.
Ability to utilize various types of electronic and/or manual
recording and information systems used by the agency, office, or
Ability to read, write, speak, understand, and communicate in
English sufficiently to perform duties of this position.
American Sign Language or Braille may also be considered as
acceptable forms of communication.
Persons with mental or physical disabilities are eligible as long
as they can perform essential functions of the job after
reasonable accommodation is made to their known limitations. If
the accommodation cannot be made because it would cause the
employer undue hardship, such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
This job specification is for state and local government use.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.