You are reading the State of New Jersey Job Descriptions. This is not a Job Vacancy Announcement.

Job Specification



 Under supervision assigned to a program or operational unit 
 having responsibility for a specific, existing information processing 
 system operation, implements and monitors management
 information systems used to compile, store, retrieve, and process
 varied  types of financial, program, or other information unique
 to  the  unit; operates computers and related equipment controls;
 analyzes and troubleshoots information processing program or
 system error conditions; updates and analyzes application
 software problems;  performs system maintenance; or in a
 client/server environment, updates hardware/software support
 to end users; installs hardware and software on servers or
 workstations; does other related work.

 NOTE:  The definition and examples of work for this title are 
 for illustrative purposes only.  A particular position using this
 title may not perform  all  duties  listed in  this job specification.  
 Conversely, all duties performed on the job may not be listed.
 Positions in this class are responsible for the system that 
 processes program/operational data and information involving 
 analysis and interpretation of the information system. This title is
 not intended to classify positions solely responsible for entry and 
 retrieval of data.


 Acts as a communication link between departments and agency
 supervisors and/or administrative staff in terms of providing
 technical assistance on detail program queries regarding the
 reporting of case information.

 Monitors and performs prompt preparation of input documentation.

 Establishes effective lines of communication with agency
 supervisors to maintain quality standards of reported data
 and necessary corrective action identification.

 Develops file layouts for user applications.

 Determines the distribution of output reports and assists  agency
 supervisory personnel in the interpretation of the results of the

 Guides,  schedules, and takes corrective action on source

 Ensures that proper batch controls are maintained by the

 Identifies information needs by batch for the agencies and data 
 processing system that may require individualized agency changes; 
 in general, this task is performed to ensure that specific agency 
 procedures  that  may not coincide with the automated  processing
 are augmented to create an effective processing environment.

 Answers inquiries from system users; explains  system  functions
 and  provides technical assistance in the use and application  of
 system features.

 Provides support in the maintenance of mainframe connections.

 Installs, configures and sets up printers and workstations;
 installs software programs.

 Responds  to  requests  for assistance; identifies  and  corrects
 hardware, software, and printer problems.

 Troubleshoots application errors.

 Identifies and resolve network problems.

 Prepares reports.

 Maintains records.

 Will  be required to learn to utilize various types of electronic
 and/or  manual  recording and information  systems  used  by  the
 agency, office, or related units.



      Completion  of  sixty  (60) semester hour  credits  from  an
      accredited college or university.


      One  (1)  year  of experience in work involving  information
 systems  including  responsibility  for  gathering,  compilation,
 retrieval,    maintenance,   and   distribution   of   financial,
 management,  and/or other technical information in  a  public  or
 private  organization, or in providing user support  and  solving
 user problems in a help desk or related environment.

      NOTE: Applicants  who  do  not meet  the  above  education
 requirement may substitute additional experience as indicated  on
 a year-for-year basis with thirty (30) semester hour credit being
 equal to one (1) year of experience.

      Twenty-four  (24) semester hours credits in data  processing
 from  an accredited college or university may be substituted  for
 up to two (2) years of the education.


      Appointee  will  be required to possess a  driver's  license
 valid  in  New Jersey only if the operation of a vehicle,  rather
 than  employee mobility, is necessary to perform essential duties
 of the position.


 Knowledge of office methods and procedures.

 Knowledge  of  information  processing  production  and   control
 functions, and of workflow control techniques.

 Knowledge of client/server productivity aid packages.

 Ability  to  isolate causes and solve case information processing

 Ability   to   communicate  problems,  causes,  and   recommended
 solutions   to   users   and  administrative   personnel   in   a
 diplomatic/cooperative manner.

 Ability  to  specialize  in one functional  area  or  to  perform
 control  activities  and communications  over  a  combination  of
 processing applications/procedures.

 Ability  to  teach the operation and procedural  requirements  to
 other employees.

 Ability to use system diagnosis tools.

 Ability  to  use  network center productivity aids  and  software

 Ability to communicate, both orally and in writing, using  easily
 understood   language  with  all  levels  of  employees   (agency
 supervisors and line staff).

 Ability to prepare reports.

 Ability  to  work  effectively with  associates  and  supervisory

 Ability to make necessary field and other tests.

 Ability to make required inspections and investigations.

 Ability  to  learn quickly from oral and written  directions  and

 Ability to maintain records and files.

 Ability  to  utilize  various types of electronic  and/or  manual
 recording and information systems used by the agency, office,  or
 related units.

 Ability  to  read, write, speak, understand, and  communicate  in
 English   sufficiently  to  perform  duties  of  this   position.
 American  Sign  Language or Braille may  also  be  considered  as
 acceptable forms of communication.

 Persons with mental or physical disabilities are eligible as long
 as  they  can  perform  essential  functions  of  the  job  after
 reasonable accommodation is made to their known limitations.   If
 the  accommodation  cannot be made because  it  would  cause  the
 employer undue hardship, such persons may not be eligible.

This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
Local or
Class of

This job specification is for state and local government use.
Salary range is only applicable to state government.
Local salaries are established by individual local jurisdictions.