TECHNICIAN MVC
DEFINITION:
Under the direction of a supervisory official in the Motor Vehicle Commission, is responsible for technical and/or clerical functions such as: processing and issuance of agency documents; reviewing and processing various types of applications, licenses, certificates, surcharges, and other documents in accordance with applicable state and federal laws, regulations, policies and procedures; administering oral/written examinations to applicants in accordance with New Jersey laws or division rules, regulations, and policies for the issuance of a license or registration. (The documents issued may include, but are not limited to, permits, foreign or New Jersey driver’s licenses, motorcycle licenses, Driver Education Certificates, title documents, and NJMVC identification cards, receipts for surrendered license plates, bus endorsements, and any other documents deemed acceptable by the practices and policies of the Motor Vehicle Commission); does other related duties as required.
NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.
EXAMPLES OF WORK:
Performs technical duties involving the processing and issuance of agency documents compliant with appropriate rules, regulations, policies, and procedures.
Examines identification documents for authenticity and accepts applications and support documents for simple transactions; determines if documents are fraudulent or authentic and refers fraudulent activities to the supervisor.
Answers application, processing, and personal identification support document questions; explains procedures, clarifies forms, gives instructions, and resolves problems.
Transacts documents for customers who have an established record on file, including initial, renewal, and duplicate licenses, salvages, registrations, titles, endorsements, permits, and address and name changes.
When needed, installs/uninstalls digitizing licensing equipment at the opening and closing of the workday.
Screens visitors; reviews and checks applications, forms, and other documents for corrections, completeness, and accuracy; provides required forms or refers to other employees.
Sorts driver's licenses, registrations, titles, and/or permits for filing and distribution.
Resolves problems of an uncomplicated nature.
Notifies the supervisor of repetitive problematic issues.
Verifies the identity of the requestor to ensure that information is provided to the authorized person.
Verifies information provided by the requestor.
Processes and records customer information necessary to transact agency business.
Obtains information from other agency units to answer inquiries.
Provides instructions for the completion of forms; provides information on documentation required to complete agency transactions.
Verifies the issuance or non-issuance of agency documents; transacts documents.
Provides information to requestors within the parameters of agency rules and regulations.
Conducts information searches in manual and electronic file systems to provide accurate responses to inquiries.
Refers the more difficult inquiries to supervisory personnel, or to other specialized units within the agency.
Examines documents presented by applicants to determine their authenticity and validity in accordance with New Jersey laws or division rules, regulations, and policies as a preliminary step in obtaining a New Jersey driver’s license.
Performs Immigration and Naturalization Services (INS) verifications; researches commercial drivers’ information with INS before issuing CDL endorsements.
Works closely with Social Security Administration and the Office of Homeland Security to ensure customers are not illegal aliens.
Works with Systematic Alien Verification for Entitlement (SAVE) Program to research the status of foreign customers.
Monitors and tracks VISA, Green, and Naturalization card movement through data base tracking system.
Determines applicant’s true identity to obtain driver’s licenses through the use of documents and other descriptive information presented in accordance with established procedures.
Reports discrepancies to the supervisor.
Advises applicants and licensed drivers who have physical disabilities or special needs of special rights and equipment so the applicants can qualify for or maintain a valid New Jersey operator's license.
Collects fees from the issuance of photo and duplicate driver’s licenses; reconciles cash with items issued and makes deposits to ensure the timely deposit of monies collected and credit/or card processing.
Sorts, indexes, and files checks, receipts, vouchers, requisitions, or other documents according to established procedures.
Maintains essential records and files.
Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
WHEN ASSIGNED TO THE MOTOR VEHICLE COMMISSION AGENCIES, PERFORMS ALL OF THE ABOVE AND THE FOLLOWING TASKS:
Establishes the validity of credentials presented by applicants regarding status in the United States and determines if domestic/foreign driver’s licenses comply with the rules set forth by the State of New Jersey.
Examines high school certificates to determine if the requirements for written examinations have been met and that the requirements regarding the student permits have been completed.
Verifies waiver documents for accuracy and discrepancies, including but not limited to, out-of-state and out-of-country driver's licenses, and high school certificates.
Schedules road test appointments for applicants, or in the event of failure, or no show, reschedules the driver for new road tests.
Administers oral/written examinations to test an applicant’s knowledge of applicable laws, safe driving practices, or related requirements, and scores tests using standard methods on which approval or rejection of driver license permits may be based.
Administers vision testing to determine the vision acuity of applicants requiring driver's licenses and/or special permits.
WHEN ASSIGNED TO THE AGENCY MOBILE UNIT, PERFORMS ALL OF THE ABOVE AND THE FOLLOWING TASKS:
May be required to drive MVC Mobile Unit vehicles to the various locations throughout the state; safely drives MVC Mobile Unit vehicles to and from assigned event locations and/or service stops, adhering to all state laws and regulations.
Maintains materials and equipment for the Mobile Unit vehicles.
Sorts licenses, ID’s, and registrations for end-of-day closeout.
REQUIREMENTS:
EXPERIENCE:
Two (2) years of experience in customer service and/or the performance of administrative, clerical, and/or technical support duties in one or more of the following areas: reviewing and processing various documents; disseminating, verifying, and providing information to the public; administering oral or written examinations.
NOTE: Employees assigned to the Mobile Unit may be required to possess and maintain a Commercial Driver’s License (CDL) with applicable endorsements.
NOTE: The responsibility for ensuring that employees possess the required motor vehicle license, commensurate with the class and type of vehicles they operate, rests with the Appointing Authority.
LICENSE:
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of procedures, laws, rules, and regulations of a division or agency after a period of training.
Knowledge of Immigration and Temporary Visa Restriction laws, document fraud procedures and regulations, and Title 29.
Knowledge of office machines, equipment, and practices.
Knowledge of techniques in communicating effectively and courteously with the public.
Knowledge of the methods and techniques used to locate and analyze information.
Knowledge of customer service techniques.
Ability to interact and communicate with the public and others in a courteous, timely, and efficient manner.
Ability to understand and carry out oral and written instructions.
Ability to sort, index, file, alphabetize, and retrieve varied types of materials using an established filing system.
Ability to work independently within the prescribed procedures and policies of the agency.
Ability to make arithmetic calculations and tabulations.
Ability to learn to use a computer terminal and other office equipment.
Ability to operate credit card equipment, digitizing photographic equipment, and comprehensive data base system used in the issuance of driving permits, licenses, registrations, and titles.
Ability to listen effectively to customer problems, and to solve and/or refer the problems when appropriate to the supervisor.
Ability to use customer service techniques that create a positive atmosphere when interacting with the public.
Ability to perform under stress.
Ability to read and interpret agency rules and regulations and apply them to specific situations.
Ability to listen to inquiries and clarify facts and information to appropriately identify the nature of the call.
When assigned to the Motor Vehicle Commission Agencies, ability to give clear concise directions and information to applicants and other interested parties as to testing procedures, scheduling, and related information as required.
When assigned to the Motor Vehicle Commission Agencies, ability to administer and score routine tests.
Ability to locate requested information utilizing electronic/digital sources.
Ability to comprehend agency rules and regulations and explain them to the public.
Ability to deal with difficult callers and those that provide inaccurate or incomplete information.
Ability to recognize customer difficulty in comprehending information, and to reiterate facts.
Ability to maintain essential records and files.
Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
