SENIOR TECHNICIAN MVC
DEFINITION:
Under the direction of a supervisory official in the Motor Vehicle Commission, serves as a lead worker by providing training, guidance, and assigning work priorities to lower-level technicians; is responsible for taking the lead over and performing technical and/or clerical functions such as: processing and issuance of agency documents; processing and/or approving motor vehicle documents; as lead worker, performs and oversees the review, processing, and is responsible for approving the various types of applications, licenses, certificates, surcharges, and other documents in accordance with applicable state and federal laws, regulations, policies, and procedures; administers oral/written examinations to applicants in accordance with New Jersey laws or division rules, regulations, and policies for the issuance of a license or registration. (The documents issued may include, but are not limited to, permits, foreign or New Jersey driver’s licenses, motorcycle licenses, Driver Education Certificates, title documents, and NJMVC identification cards, receipts for surrendered license plates, bus endorsements, and any other documents deemed acceptable by the practices and policies of the Motor Vehicle Commission); does other related duties as required.
NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.
EXAMPLES OF WORK:
As lead worker:
Assigns and performs technical duties involving the processing and issuance of agency documents, and processing and approving motor vehicle documents compliant with appropriate rules, regulations, policies, and procedures.
Installs/uninstalls digitizing licensing equipment at the opening and closing of the workday.
Oversees and reviews identification documents for authenticity and accepts applications and support documents for simple transactions; ensures documents are not fraudulent when presented for identification and refers all problems to the supervisor.
Answers technical questions, explains motor vehicle procedures in accordance with Title 39, clarifies forms, gives instructions, and resolves problems.
Serves in the absence of the supervisor in the verification and approval of motor vehicle transactions; resolves complaints and issues of the public and may represent the supervisor at meetings.
Oversees and transacts documents for customers who have an established record on file, including initial, renewal, and duplicate licenses, salvages, registrations, titles, endorsements, permits, and address and name changes.
Oversees and sorts licenses, registrations, titles, and/or permits for filing and distribution.
Oversees the screening of visitors; reviews and checks applications, forms, and other documents for corrections, completeness, and accuracy; provides required forms or refers to other employees.
Resolves problematic issues.
Verifies the identity of the requestor to ensure that information is provided to the authorized person.
Verifies information provided by the requestor.
Oversees the processing and recording of customer information necessary to transact agency business.
Confers with other agency units to obtain specific inquiry information.
Provides instructions for the completion of forms; provides information on documentation required to complete agency transactions.
Verifies the issuance or non-issuance of agency documents; transacts documents.
Performs and oversees Immigration and Naturalization Services (INS) verifications; researches commercial drivers' information with INS before issuing CDL endorsements.
Provides information to requestors within the parameters of agency rules and regulations.
Works closely with Social Security Administration and the Office of Homeland Security to ensure customers are not illegal aliens.
Works with Systematic Alien Verification for Entitlement (SAVE) Program to research the status of foreign customers.
Conducts information searches in manual and electronic file systems to provide accurate responses to inquiries.
Ensures the monitoring and tracking of VISA, Green, and Naturalization card movement through data base tracking system.
Ensures and examines documents presented by applicants to determine their authenticity and validity in accordance with New Jersey laws or division rules, regulations, and policies as a preliminary step in obtaining a New Jersey driver’s license.
Determines applicant's true identity to obtain driver’s licenses through the use of documents and other descriptive information presented in accordance with established procedures.
Reports discrepancies to the supervisor.
Ensures applicants and licensed drivers who have physical disabilities or special needs are advised of special rights and equipment so the applicants can qualify for or maintain a valid New Jersey operator's license.
Types driver’s licenses and reports.
Ensures the collection of fees from the issuance of photo and duplicate driver’s licenses; reconciles cash with items issued and makes deposits to ensure the timely deposit of monies collected and credit/or card processing.
Oversees the sorting, indexing, and filing of checks, receipts, vouchers, requisitions, or other documents according to established procedures.
Drafts correspondence in the course of official duties.
Prepares and oversees the preparation of clear, sound, accurate, and informative reports containing findings, statistical information, analyses, conclusions, and recommendations.
Maintains essential records and files.
Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
WHEN ASSIGNED TO THE MOTOR VEHICLE COMMISSION AGENCIES, PERFORMS ALL OF THE ABOVE AND THE FOLLOWING TASKS:
Establishes the validity of credentials presented by applicants regarding status in the United States and determines if domestic/foreign driver’s licenses comply with the rules set forth by the State of New Jersey.
Examines high school certificates to determine if the requirements for written examinations have been met and that the requirements regarding the student permits have been completed.
Ensures waiver documents are verified for accuracy and contain no discrepancies, including but not limited to, out-of-state and out-of-country driver's licenses and high school certificates.
Oversees and/or schedules road test appointments for applicants, or in the event of failure, or no show, reschedules the driver for new road tests.
Administers oral/written examinations to test an applicant’s knowledge of applicable laws, safe driving practices, or related requirements, and scores tests using standard methods on which approval or rejection of driver license permits may be based.
Administers vision testing to determine the vision acuity of applicants requiring driver's licenses and/or special permits.
Opens and closes the facility during regular business hours; ensures the facility is operational for during business with customers; ensures all computers are operational and ready for processing customer requests.
Trains lower-level technicians.
WHEN ASSIGNED TO THE AGENCY MOBILE UNIT, PERFORMS ALL OF THE ABOVE AND THE FOLLOWING TASKS:
May be required to drive MVC Mobile Unit vehicles to the various locations throughout the state; safely drives MVC Mobile Unit vehicles to and from assigned event locations and/or service stops, adhering to all state laws and regulations.
Maintains materials and equipment for the Mobile Unit vehicles.
Sorts licenses, ID’s, and registrations for end-of-day closeout.
REQUIREMENTS:
EXPERIENCE:
Three (3) years of experience in the performance of administrative, clerical, and/or technical support duties in one or more of the following areas: reviewing and processing various documents; disseminating, verifying, and providing information to the public; administering oral or written examinations.
NOTE: Employees assigned to the Mobile Unit may be required to possess and maintain a Commercial Driver’s License (CDL) with applicable endorsements.
NOTE: The responsibility for ensuring that employees possess the required motor vehicle license, commensurate with the class and type of vehicles they operate, rests with the Appointing Authority.
LICENSE:
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
KNOWLEDGE AND ABILITIES:
Knowledge of procedures, laws, rules, and regulations of a division or agency after a period of training.
Knowledge of Immigration and Temporary Visa Restriction laws, document fraud procedures and regulations, and Title 29.
Knowledge of the methods and techniques used to locate and analyze information.
Knowledge of techniques in communicating effectively and courteously with the public.
Knowledge of customer service techniques.
Ability to confer with the Office of Homeland Security regarding commercial driver’s license endorsements, VISA, Green, and Naturalization cards restrictions, upgrades, and expirations dates of foreign customers.
Ability to interact and communicate with the public and others in a courteous, timely, and efficient manner.
Ability to understand and carry out oral and written instructions.
Ability to sort, index, file, alphabetize, and retrieve varied types of materials using an established filing system.
Ability to work independently within the prescribed procedures and policies of the agency.
Ability to make arithmetic calculations and tabulations.
Ability to learn to use a computer terminal and other office equipment.
Ability to operate credit card equipment, digitizing photographic equipment, and comprehensive data base system used in the issuance of driving permits, licenses, registrations, and titles.
Ability to listen effectively to customer problems, and to solve and/or refer the problems when appropriate to the supervisor.
Ability to use customer service techniques that create a positive atmosphere when interacting with the public.
Ability to perform under stress.
Ability to read and interpret agency rules and regulations and apply them to specific situations.
Ability to listen to inquiries and clarify facts and information to appropriately identify the nature of the call.
Ability to provide training, guidance, and instruction to lower-level technicians.
Ability to locate requested information utilizing electronic/digital sources.
When assigned to the Motor Vehicle Commission Agencies, ability to give clear, concise directions and information to applicants and other interested parties as to testing procedures, scheduling, and related information as required.
When assigned to the Motor Vehicle Commission Agencies, ability to administer and score oral, written, and vision tests.
Ability to comprehend agency rules and regulations and explain them to the public.
Ability to deal with difficult callers and those that provide inaccurate or incomplete information.
Ability to recognize customer difficulty in comprehending information, and to reiterate facts.
Ability to maintain essential records and files.
Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Ability to read, writes, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
This job specification is applicable to the following title code(s) which
are different work week or work month and/or variants of the job class title:
